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March 2024 by Jeffro Coffey
I was charged a $75 cancellation fee because I called into the location to inform them that I had just tested positive for COVID-19. The person answering the phone immediately decided to cancel my appointment and told me that I would not be charged for missing the appointment. A few hours later, my credit card was charged $75. I tried calling back after the charge was received, seeing as how they were open late. Many calls, and no answers. I finally started receiving text messages the next day, telling me that they had no choice but to charge me, and that it was the owner of the studio who made the decision. I explained that there was no misunderstanding because of what the person answering the phone who canceled my appointment had told me. She never told me that if I did not show up - despite being COVID-19 positive - that I would be charged. She never even gave me the option to come in sick - she just immediately said ok and canceled the appointment for me. So, just keep in mind that if you do the right thing and let them know that you have COVID-19, they might automatically cancel your booking and charge you anyways.*** After informing Elements that I had posted online reviews describing exactly what happened, they offered me a discount on a new appointment, stating that the owner charged my card and there’s nothing they can do.
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March 2024 by Kathleen Tischer
Great place the man was a bit rough but that's what I needed.
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March 2024 by Natalia Bezzubenko
Never go to this place. Horrible customer service; poor massage therapy.I’ve got charged for “cancellation”, when I got sick with higher temperature at 7 am. I was supposed to be at salon at 8:40. I specifically called to say that I’m very sick to go. They charged me 60$ for that.On the top of this, I had previously been there because I’ve received 2 gift cards for 220$.The 1st massage was done by a guy, who literally does not have any idea how to do massage. He was pushing me and pressing, but this is not a massage. 0 customer care, dirty towels on the floor.You almost feel like nobody wants to see you here again, just pay and leave. 0 music,0 candles, 0 design. I was “lucky” to be offered a plastic bottle of water.I’m coming from Europe, with this kind of salon, they would’ve lasted for 20 min because of higher competition.Is it so hard to create a nice atmosphere for your clients who just want to relax?I want to be refunded for the service, and I think it’s not fare that I was punished for being a good person and NOT getting all you sick including massage therapist.
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February 2024 by Sladjana Nikezic
Great massage, highly recommend!
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January 2024 by sophia v
Great massage and easy to book an appointment
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December 2023 by CARA MURPHY
Im writing this late I was there this summer. My massage was good but Imnot sure Ill go back. I was not told to come in early but I showed up 5 min early. There was 15 min of filling out stuff, signing stuff, and the IPAD they had did not work. I got started a good 5-10 min late because of it and it cut into my time. I got 50 instead of 60 min.
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November 2023 by A Rochester
Very friendly front desk staff. Massage therapist was prompt & the massage was fantastic.
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November 2023 by pauline adams
Excellent! John was fantastic
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October 2023 by Angela Capeles
Highly recommend John!
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October 2023 by Jamie Stone
First time here and I was in desperate need of a massage. Very inviting, clean, and relaxing. Staff was great!Massage was wonderful
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September 2023 by Beth
First time massage at Elements Massage. Overall good experience and feel pretty good post massage. I had Jan (John) and he went above and beyond to maximize all your time. Very informative about maintaining good posture and healthy lifestyles.
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September 2023 by J. Steven Fry
I knew this wasn’t going to be good when I received a text that they wanted me to come earlier than my 7PM appointment. I could not make it until 7PM and knew I would be rushed in and out. I was right. I was shorted 15 minutes. The majority of the 45 minutes was the masseuse rearranging heating pads and towels. This was my first time here and the appointment was scheduled 6 days in advance. It was a clean facility and quiet but I won’t return.
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August 2023 by Claire Naoma Klaisner
I enjoy prenatal massages with Gina and found them really helpful in reducing muscular pains in pregnancy. My main complaint is really the cost . Compared to a few other massage clinics that I have been to, prenatal massages here are by far the most expensive and I am not sure if the quality is considerably different to justify the elevated cost .
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August 2023 by Anika Charles
2 hour Level 4 (Very Deep) massage with Himalayan Salt Stones with Eric. Was amazing, definitely would recommend. Gives intense stretches with the massage
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August 2023 by Jenn Belda
Professional, thorough, relaxing, and therapeutic! John and the Elements Park Ridge staff are one of the best I’ve ever been to! Bring cash for tip ?