TheKey, formerly Home Care Assistance, has been providing trusted in-home care for over 20 years, focusing on seniors and adults with disabilities. The business offers a range of services including memory care, respite care, personal care, and skilled nursing. Clients appreciate the personalized care plans that are tailored to their unique situations, ensuring a higher quality of life at home. Reviews highlight the professionalism and competence of the caregivers, who are described as respectful and pleasant. TheKey's ambassador is praised for her enthusiasm and genuine care for clients. With services available 24/7, TheKey is dedicated to helping clients live happier and healthier lives at home. The Key administration is very caring and understanding when it comes to placing a caregiver with your loved ones. Jenny Castillo is always checking in to make sure things are going as planned and is always available if there are any questions, needs, or concerns. This is very comforting. The Key has been amazing! Starting with the Care Manager, who helped set everything up, explained everything, and has been super communicative about everything. The caregivers who have been caring for the client have been amazing - friendly, caring, so helpful, and also maintain great communication. The service is highly recommended for anyone looking for caregivers.
The Key sent awesome caregivers to my home that showed compassion and skill. It was expensive but well worth the money.I recommend them without hesitation.
April 2025
Jinniefer is consistently cheerful and eager to help with whatever issues might arise. She returns my calls promptly. It is a pleasure to work with her.
April 2025
Jenny was our case manager and she was very responsive to our requests
