Menards in Pekin is a store known for its wide selection of products and helpful staff. Customers appreciate the friendly and respectful employees like Paige, Ian, and Anthony, who are attentive, knowledgeable, and always ready to assist. The store offers a variety of items, including tools, cleaners, and building supplies, with some customers noting the ability to rent tools and rent cleaning equipment. Many shoppers enjoy visiting in person because of the large inventory and the welcoming environment created by staff members. However, some mention occasional difficulties like finding specific sale items, limited staff availability, and the challenge of sorting through wood to find good pieces. One noteworthy experience highlights the exceptional customer service provided by the hardware manager, who was kind, considerate, and helpful during a frustrating situation involving a damaged couch. Overall, customers value the store's friendly atmosphere and the staff's commitment to making shopping pleasant, with some suggesting that the store's management could benefit from training to improve customer assistance. Despite occasional challenges, Menards in Pekin is seen as a reliable place for home improvement needs.
Eric, the manager of hardware is amazing!! We had the worst experience in the Spfld store and they were NO help. Eric was overly kind and considerate of the situation and did everything he could to help. Backstory: Spfld sold us a broken beyond repair couch and then sold the floor model so no couch for us. Pekin had the... read full comment
August 2025
Unable to find a sale item, but one of the associates helped willingly. Thanks Menard's. Just learned there are tools and cleaners to rent.
August 2024
Big gold stars to Anthony Henderson! Great person to deal with in the building supplies area. He is knowledgeable and straightforward. Appreciated working with him
