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April 2025 by Linda Samp
Always prompt and friendly service. Thankful we have your store in Pekin.
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February 2025 by Lisa Johnson
Sorry, I was going to be charged $2 to print a UPS mailing label. ??? I don't understand. The shipping is already paid for. Sorry, I went to Staples.
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January 2025 by Megan Reed
Very frustrated, because I went in to do an Amazon return and asked if someone would please help me as I had a large box and I was just stared at by 3 employees, one of them held the door for me, which I guess was why you're getting 2 stars. I do understand that I am a self-sufficient woman. But when I asked for help, it would be nice if one of the strong men would have helped me.
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October 2024 by Landon Riggenbach
Had no clue how to return packaging, Autumn helped me out a lot and made things go quick and smooth!
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August 2024 by Jody Hall
Used them for temporary mail address now they won't let me change my address from there. The employee was rude and screamed at me. Now I have not received any of my mail for months! They need to stop holding my mail from me so I can receive mail at my new address!!
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June 2024 by Dk on the farm
I use the Pekin UPS store for Amazon returns and it is extremely quick and easy. I am usually able to get in and out in less than a minute, including being given a receipt for easy tracking. Even when it's busy, the clerk is able to politely and patiently keep the line moving at a rapid rate. I have never experienced anything but A+ service! I wish every store was this efficient! What a great business!
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February 2024 by Dru Hitt (Slick)
The customer assistance is always great
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November 2023 by Rick Simpson
great service in Pekin, Il
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September 2023 by D Dub
Always courteous and prompt
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July 2023 by Taylor M
I’m very frustrated. Delivery driver didn’t ring door bell so delivery wasn’t left due to needing signature. Then instead of trying again the following day they automatically said it needed to be picked up they even put pick up address. I called ups to see if we would be able to put up that day they said we would not but it would be available the next day. We go the next day and are told it’s not there because it was taken back to the hub and they aren’t open Saturdays so it wouldn’t be at the pick up location till Monday. Now don’t you think if you are leaving a ticket stating where to pick up you would date it for the day you are able to pick it up? Also I called and explained everything to the person at the location and they told me it would be there to pick up next day.. I now have a very sad little boy as this was his birthday present he’s been patiently waiting for. Training to understand what days of the week packages will actually be in at the pick up location and for delivery drivers to try delivering twice before sending to pick up location.
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June 2023 by Stacey B
I do a lot of Amazon returns and they’re patient with me if I have multiple returns. When I needed to ship a Mother’s Day present, I decided to go with UPS because the Pekin USPS rep made me cry (I was there to pick up family remains and she gave me a hard time and was not empathetic at all. I will never go there again), and UPS does a great job handling my Amazon returns. I had a great experience, and the pricing was reasonable to ship a fragile item to Texas and it got there fast. Thank you and I will continue to do business at your Pekin location! ? ?
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April 2023 by Wayne Holly
The UPS store is an easy place to bring packages for return or shipping. I can be in and out in 30 seconds if I have a return that already has a label.
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April 2023 by Kimberly Myers
I've dropped many Amazon returns off here. Always quick service.
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July 2022 by Wanda S
They need to get wifi, but other than that, they were very friendly and helpful.
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November 2021 by Brando PC
Re using an old Amazon box to ship out was a breeze. The cashier was helpful courteous and witty. Overall made for a great shipping experience. Thanks Don!
