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November 2023 by Shelly
First time shopping at this establishment. Very happy with the service from purchasing to delivery. There was a small mix up on my order and it was taken care of efficiently and professionally. The delivery was wonderful. The young men were on time, they were courteous and very friendly. Had my new washer and dryer in the house in just a matter of minutes. I will be shopping at American Freight again in the future! Thank you American Freight. It's refreshing to have such wonderful customer service these days. It is very rare to find.
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November 2023 by Connie Trantina
Shaq was amazing! My first time in the store, I highly recommend this place. Service and attention to my needs was amazing! Alex was helpful too. Stop in to see their deals.
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October 2023 by Marsela M.
This is my first time stopping in American Freight furniture store, I I was looking for a specific item so I wasn't in there for very long. The item I was looking for was a stand-up deep freezer and I was just kind of getting ideas on how much they cost. I did take a picture of the ones that they had in the store that I was interested in but I did not make a purchase on that visit. My reason for writing my review is because I wanted to come in here and compliment the employees that were working on Saturday. We pretty much walked right in to where we needed to go and then we went right back out but during that time we had at least four people approach us asking us if we needed any help with anything, they were very motivated. You could tell that their customer service was important to them and that they were making an effort in doing a good job. I appreciate the customer service this day and the very polite employees that were so attentive. Keep up the hard work!
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October 2023 by Aizha Anyse
Shaq helped me and he was great! Very respectful and knows what he’s doing. I would recommend him to anyone thinking of coming to the Peoria location.
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October 2023 by Scott Powers
Shaq helped me and he was amazing. Very knowledgeable and fast. He got me in and out. And he was very polite. Highly recommend!
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September 2023 by rob herrin
Bought a washer, stove and a sectional. Scheduled a Sunday delivery for in stock items. Never showed. Had to take Monday off for delivery. Had a Monday delivery scheduled for remainder. 4pm and its a no show. I call and no one there knows what happened. They have cost me $2000 for my purchases and 2 days of pay for terrible delivery service.
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September 2023 by Whitney Jorden
Everyone at this store was super nice and professional. I went to American Freight to find my daughter a bed frame and box spring. The bed that she wanted wasn’t available but Shaq the store manager called over to the Washington store to check if it was available. And thank God it was! I ordered the bed right in the store and it was available for pick up within 2 days. I recommend this store because they have a great staff and are the most affordable furniture store in the area. Thanks again Shaq and team for your assistance and making this a quick and easy process!!
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September 2023 by Nicole Downing
I knew what I wanted when I walked in. Alex and Shaq were of great help to get me in and out! I'm very happy with my experience as well as my purchase. Thank you!
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September 2023 by Ciera Gonzalez
Shaq‘s customer service is A1 , he is the reason we went through with the purchase even after leaving we decided to come back and look once more. Glad we did because shaq did not disappoint he was patient and very friendly, definitely went the extra mile with rearranging furniture so I could see how it would fit in my home!
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September 2023 by Simply Complete
My recent visit was an absolute delight! From the moment I stepped inside, I was impressed by the vast selection of beautifully crafted furniture pieces that greeted me. The store's ambiance was inviting, and the knowledgeable staff were readily available to assist me, making my shopping experience even more enjoyable.What stood out the most was the wide range of styles available. Whether you're a fan of contemporary minimalism, classic elegance, or rustic charm, this store has something for everyone. The variety of colors and materials offered allowed me to find pieces that perfectly complemented my home'sI had the opportunity to try out several sofas and chairs, and each one offered exceptional support and cushioning. It was evident that quality and comfort were at the forefront of their selection process.The delivery process was seamless, and the staff was punctual and courteous. They handled the setup and placement of the furniture with care and professionalism, ensuring everything was in perfect condition.
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September 2023 by Kiara Willams
Came into the store looking for a bedroom set Shaq and Alex were extremely helpful in setting me up in a nice comfy bed. They answered all my questions and made sure I left happy. They gained a customer today.
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September 2023 by Skyler Reed
My family and I went and ended up getting a King size bed at a reasonable price. Shaq was very helpful and even helped load it with me. Shaq and his co-workers were very helpful and they worked as a team. 10/10 recommend if you're looking for great deals
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August 2023 by Lenette DiCiaula
American Freight Furniture has wonderful customer service. Shaq, Phil an Cory got us the perfect couch and made sure we had it in record time. They were amazing. This was the best furniture buying experience of my life. We will be back and recommend this store and staff.
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July 2023 by K Mu
I was shopping for furniture at this American Freight # 00269 in 5313 N Big Hollow Rd in Peoria, ILSalesperson Brandon did an awesome and amazing job helping me purchase the entire two bedroom furnitures with great success and great price.Brandon was very customer friendly, very professional and very knowledgeable!He made my day!I truly appreciate the awesome service and I highly recommend him and the store to my family and friends.l will definitely shop here again soon.
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July 2023 by Jeremy Davis
Alex the sales associate helped us today, was phenomenal gave us all the information we needed, helped us through the process with ease. Great experience
