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June 2023 by Susan Eaton-Kersey
Took my dog to get her a bath. They have everything you need. But you do need to bring your own towels. The water was a great temperature. I washed her with the oatmeal shampoo. You get plenty of time to wash your pooch with $7.00.
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June 2023 by Kari Butler
Very turbulent automatic wash, knocked my front license plate half way off; had to buy screws to replace. All of that and my truck wasn't even cleaned thoroughly for the highest "deal" they have. Still had dirt and smears where there shouldnt have been. I was offered a free wash or coupon deal vs the refund I asked for. Did not and will not go back as I wasn't willing to risk it this time getting a ding or worse! Do not recommend.
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June 2023 by J.R. Lelm
I love the car wash, but the vacuum cleaners are constantly not working or clogged.Service: Vacuuming
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April 2023 by Alisha Woodson
Horrible service. They don't spray your car off anymore. Most of the vacuum are turned off. The ones that are on are falling apart. The employees are unfriendly
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April 2023 by Germaine McCoy
For as much as I pay for monthly cleaning, the rear of my vehicle is NEVER EVER clean!!! And the radii l water seems recycled because it leaves water spots. I think it's time to cancel.
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March 2023 by Stephanie C.
Car wash is horrible doesn't get all of the dirt off your vehicle & misses the whole entire back side of the vehicle. Soap suds we're still on my vehicle after being "rinsed" & then the soap suds are heated dry right onto my vehicle. Customer service is NONEXISTENT! No one will contact you back if you have a problem or a question. After calling for 2 weeks and finally getting ahold of a "manager" they are extremely unprofessional and could definitely use more training in customer service. Oh & if you want to speak to someone above the "district manager" there is "no one" because they don't give out that information "per company policy". "You can leave your information but they probably won't contact you back because they don't deal with customer service issues." Well someone needs to deal with customer service issues since the district manager is seriously LACKING in this area! Highly do NOT recommend Rainstorm CarWash on Allen Road in Peoria, IL.
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March 2023 by BECKY NOURIE
Love the washing part of the car wash plus the vacuums. However, their location near Meijer in Bloomington/Normal does not dry the car. Unless I get a rag and hand dry the entire car it is water spotted until the next time I drive through. When I enrolled in one of their plans there was a drying unit at the end of the car wash that actually dried the car. Others have told one of their other locations does a better job. That is great, but I am not willing to waste the gas to drive to the other side of town. May need to cancel membership and look for a car wash that does a better job.
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March 2023 by Cherylynn Barnhill
I used to use this carwash until the conveyor belt system pushed my vehicle into another vehicle and not only did they not pay for the damage done to my vehicle which by all their standards was not under what they say they do not cover. They continued to charge my account for service I was not using and when I asked for my money back they told me no and said they would just stop charging my card from there on out. I do not recommend this service.
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March 2023 by John W falardeau III
Car wash is very unpredictable. Sometimes all the brushes work and spin as they should most of the time not. Sometimes your vehicle gets soaked in soap and water and sometimes it gets ran through dry. Last time this happened I went in and complained and there only solution was to run it again. It's funny because after I complained I got the best wash that my truck has ever seen. All brushes worked all soap wan wax dispensers worked. It's like the operator has control of what settings are used in the carwash and they are purposely turning down the wash. I wish another nearby wash could accommodate my truck but there are none around.
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March 2023 by Treonah Roper
Vacuum are never working,more than a few times wash isn’t even working,not good maintenance looks run down within a couple years
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February 2023 by Brycee Fowler
I had a years pass. They scratched the hood of my car BADLY. I reached out to customer service and they told me basically there's no way to prove it was from their machine. NEVER GIVE THIS BUSINESS YOUR HARD EARNED MONEY. Go ANYWHERE else besides RAINSTORM.I'm a widowed mother of 2 children so I must watch every dime and the fact their machines ruined the hood of my car and they did NOTHING about it says exactly how they really feel about their customers.Services: Vacuuming
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February 2023 by Lori Slightom
I have the monthly membership. It is just wonderful.
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February 2023 by Barb L
Love this car wash. First drive through wash that thoroughly gets the waxing and drying down. I like the way rain beads down my windshield so I know they are using product and not just something watered down. Would recommend. I don’t detail my car any more.Services: Vacuuming
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October 2022 by Shannon Opper Schwindenhammer
Never had a problem. Car was wrecked and once I got my new car I went in to get a new sticker. They gave me a $100 gift card as well.
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October 2022 by R C.
The Rainstorm car wash machine on Knoxville by the hospitals damaged the finish on my car. I was told if you complain, they'll point to the large sign that's posted outside the entrance that says, "not responsible for damage."
