AutoZone Auto Parts is highly praised for its friendly and knowledgeable staff. Customers appreciate the assistance they receive from employees like Chris and Jen, who provide outstanding customer service and go above and beyond to help. The General Manager, Russell, also contributes to a pleasant shopping experience, making customers feel valued. Reviews highlight the staff's politeness and willingness to provide information, with one customer specifically thanking Jen for her exceptional help in resolving a battery issue. Overall, this AutoZone location is recognized as a top choice in Illinois for quality service and support.