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December 2023 by Jennie Hale
Alan is phenomenal. His crew is pretty awesome, too. Outstanding customer service. You're treated with respect. If you need anything from where the rubber hits the road to under the hood, this is the place to go! Highly recommended!
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December 2023 by Stephen Lawson
Brought my VW in for an estimate. Not only did they find the problem was simple, but fixed it free of charge. Highly recommended!
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December 2023 by Sharon Dunlap
Great place. Great people.They did a great job on my car. I'm blessed they were there for had me up and going in no time.
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October 2023 by Theda Julien
Kelsey and Randy are hard working and Honest people. I won't take my car anywhere but Big City
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September 2023 by Alan Ferguson
Great service and price. Quickly fixed my CR-V suspension problem. Will definitely return for service.
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August 2023 by Allen Etherton
Fast service, friendly staff, quality work. Your go to for any automotive mechanical needs.
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July 2023 by Braxton Osborne
The guys at big city automobile went above and beyond to get my car up and running. They were super nice and helpful and the communication was amazing. Definitely recommend. Will go back for any of my car needs.
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July 2023 by Stacey Stoecker
Great staff. Wonderful service. The communication was amazing. And everything is now up and running perfectly on my vehicle. Thank you so much to the guys at big city automobile. Great experience.
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January 2023 by Pat Phelan
Alan and the crew at Big City Automotive helped me out Dec 23, 2022 when the temperature dropped to around -15 F several nights in a row. Two jump starts in 24 hours and an incorrect diagnosis from the previous shop didn’t bother them a bit.They made a time slot to get my wife’s CR-V in on short notice. They figured out what was really wrong with it and found a quicker cheaper solution to the problem!We live more than an hour away from them. Otherwise they would become my new “car pace” because went out of their way when I needed them and did a great job!
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October 2022 by toni goings
They replaced a tire for me. I didn't have to wait long.
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October 2022 by Michael Jones
Great service and the mechanics do great work ?
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October 2022 by Coleman Polylite
Kelsey and the team at Big City Auto were fantastic and as accommodating as you could ask for! I needed all 4 struts replaced on my Taurus and despite all the supply chain problems, the people at Big City Auto were able to get my parts in quite quickly! I dropped my vehicle off Sunday evening and left my key in their convenient drop box and by early Monday afternoon they were done! Great , fast service with a smile. I'll be bringing my vehicle here for any future work it may need!
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October 2022 by tanya patriquin
My bravada was starting to give me issues I changed the battery it ran for a week and then died had it towed to my daughters home and then we changed the alternator with no prevale. Being somewhat new to the area I REALLY had no idea where to take my vehicle. Then I noticed to towtruck driver was calling BIG CITY AUTO everything changed and I had my bravda taken there on Sunday. I called them Monday morning explained the issue and it was just as I thought the fuel pump They had the part that day and to my surprise fixed it that day. My job depends on me having transportation and I am just so thankful for their help I'm beyond gratitude
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October 2022 by Scott Bradley
Update: We were able to drive our car for the remainder of our trip without issue, putting on over 500 miles. The staff at Big City also recommended some local places to eat and attractions that were awesome. A few of our favorite being Obed and Issacs, Alexander's Steakhouse and the amazing homes on Moss Avenue!I was on vacation and it was 3 pm in a friday and my car started to overheat. I called them and even though they didnt have an open bay they were able to get me in to try and diagnose the problem. The issue was something completely different than I thought and they were able to diagnose and band aid fix it (the part needed wasnt available same day) so I could get through until I could properly address it. This was a lifesaver for my vacation!
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October 2022 by Mel H
The best team of mechanics in Peoria! Friendly, quick service -- and honest. You will not find mechanics as honest and hard working as these guys. Totally recommend them.
