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December 2023 by Kervin Evans
5-Stars to Budget’s staff at PIA (Wayne Downing International Airport of Peoria, IL). They found us a vehicle that more than met our needs for our 7-member Thanksgiving outings when Enterprise/Alamo reneged on our confirmed reservations (I made a second reservation at Alamo after Enterprise reneged, not knowing they are corporately one company).
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November 2023 by Lynda Mitton
The van was a stripped down model with no additional features at all. I have never encountered that in a rental vehicle and I rent often - thankfully not usually from Budget (and I never will again) but rented a week prior from Enterprise and it was a nice car (didn't pay for an upgrade though) with typical features of modern cars (blue tooth, GPS on the dash, etc.). Most alarming though, the van was in poor repair. It seems it may have been in an accident or similar. Two of the windows were loose and literally rattled. The suspension in the rear of the van very poor to the point that if we went over train tracks or the slightest bump in the road, those sitting the back would literally bounce on the seat. If we hit a bigger bump (we went through some road construction) they would really bounce up high! There were also problems with miscommunication about my second driver resulting in an upcharge but then my second driver was still unable to be added, but also the additional charge was not removed (we were told directly that it would be).
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November 2023 by Menard Auto Shop
Used Budget to book a car rental and everything was amazing and flawless! The customer service was the best part, in a world we live in that seriously lacks it it was refreshing to receive top notch service! Thank you!
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October 2023 by Shaun Viel
The ladies were nice at the front counter. Fast forward, we paid with a credit card and we were unaware of the $200 deposit. There was dog hair all over the back seat and the windows were dirty inside and out.
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October 2023 by Audrey Kirkpatrick
Made rental online. Airport called week before to confirm. Got there no debit. Couldn't afford hertz outside airport. Paid to get home. Lost new job in Tennessee possibly and deposit on place. May be staying out unless Peoria housing authority honors relocation
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September 2023 by Caleb Martiny
Terrible car. Smaller than advertised (Kia Rio as "midsize." (Apparently changed somehow to "subcompact SUV"). Car had very obvious body damage at pickup, filthy windshield inside and out, wipers that were well beyond lifespan. Made the drive pretty unsafe.Staff at pick-up were great, but they were Avis not Budget (no actual Budget employees present, just signs directing us to Avis instead). Won't use again if I can avoid it.
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September 2023 by Shelley Scannell
The staff at Avis was awesome!!!!After dealing with Hertz and their terrible service for two hours, a $159 cab bill and still with no rental. (Long story... but Hertz sucks)Anyways, I had to go back to the airport and find another rental car that was available at 8pm. And they gal at the Avis counter was so helpful!I would definitely recommend using Avis!
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September 2023 by Debby Black
Always friendly staff. Vehicles always clean and gassed up. Never had any problems getting a vehicle. Highly recommend.
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August 2023 by Jessica Fite-Ibarra
The car that was given to me to have for the week had a flat tire the very next day. I called roadside assistance so they could come and exchange the flat tire but there was no tire in the vehicle, which is not my fault. I explained this to the customer representative and they did not care. They still took down my information and will now attach a claim to my insurance that is going to raise our rate. All this for something that I had no control over and nothing was done to rectify the situation. No one asked if I could have a discount or anything to make it right. I don’t believe I will ever rent from Budget again. This was the worst experience I’ve had dealing with car rentals.
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August 2023 by Amanda Abel
The vehicle was fine, we did have a tire blow out which could've been normal wear and tear or maybe they just don't keep up with the vehicle maintance. Erin at time of pick up was rude and keep cancelling my debit card, even though per policy I could use a debit card with a returning flight number which I had. Would I use them again, yea if I absolutely had to but I would exhaust every other option possible. Roadside assistance did come change our blown out tire after waiting on hold after an HOUR! Vehicle didn't have the proper equipement to get the spare tire or change it. Tills Wrecker Service of Greenville, Alabama was amazing!
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July 2023 by Jenny C.
Budget added additional fuel charges and customer service charges even though I returned the car with a completely full tank that was filled at a gas station directly next to the lot. The return lot was chaotic with cars parked in different directions in no obvious order. The Budget shuttle bus driver forgot to drop us off at the terminal causing us to loop around a second time, nearly missing our flight. I would recommend Budget to absolutely No One.
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July 2023 by Jehad Nasir
We always have a great experience and will keep renting plus the lady working the counter at the Peoria airport is always pleasant and great customer service.
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July 2023 by Jenny Christianson
Budget added additional fuel charges and customer service charges even though I returned the car with a completely full tank that was filled at a gas station directly next to the lot. The return lot was chaotic with cars parked in different directions in no obvious order. The Budget shuttle bus driver forgot to drop us off at the terminal causing us to loop around a second time, nearly missing our flight. I would recommend Budget to absolutely No One.
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July 2023 by Steve Schmidt
I like Budget. Have used them for 30 years. Few issues to worry about. With iPhone technology renting is very easy.
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June 2023 by Sandra Thompson
Zero stars given. This was my first time renting from Budget car rental...there was a worn pair of male boxers and a pair of worn male socks underneath the front passenger seat...the car was not vacuumed beforehand either there was pet hair/fur all over the backseat and floorboards...they must have just trusted the last renters or maybe one of their employees are using it for personal use either way very unprofessional..I don't know why that email address is on here...the correct email to reach me is w make my name is Felicia not Sandra. (Rented from Peoria Illinois airport)
