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March 2025 by Caleb Gates
Very nice staff! And helpful as well. That's my experience anyway.
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January 2025 by Charla Flemming
I want to apologize for incorrect information I posted last week
My phone is blocking every unidentified call.
Kim the Manager did return my calls as did Jake they both were very professional .
however my phone doesn’t show them as a missed call or a recorded voicemail.
As we continue to resolve the issue there has been much effort placed in getting it done!
Thank you
Charla
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October 2024 by Phillip Hickman
Absolutely terrific 👏🏾 👌🏾 😀
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March 2024 by Tony
This is my new bank. Still like everything about it. Nice people, short lines, easy to get in and out. Very professional place. +A+
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January 2024 by David Mills
Acct Rep, Leah M., has exercised extreme patience in rectifying a problem. Highly recommend her.
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December 2023 by Polly Burkey
Friendly staff and great service
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August 2023 by Crystal Moore
This bank used to be the bomb before they combined w SS bank. They closed my favorite location downtown before reopening it later. Service was always timely and super friendly. Now you have to wait and wait and wait for a banker to perform simple tasks like getting a replacement debit card. I went on my lunch break and went over on time for my break and didn’t have time for lunch. Also new guy asked me repeatedly for the same information over and over! Made a deposit with withdrawal part of it, wrote it out, but he still asked me if that’s how I wanted my money twice…yes, just like it shows on the deposit / withdrawal slip. Maybe it wouldn’t take as long to wait on customers if you didn’t question them repeatedly. Very slow at customer service but quick to hit you with overdraft fees. I have been there since the awesome warm cookie days but I’m gonna move to an online only bank that waives some atm fees and gives you at least 24 hours to cover an overdraft!
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August 2023 by Steve Sanchez
Great customer service!
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August 2022 by Ryan Carballido
Extraordinarily rude and unhelpful service to a decades-long customer. Wasted time and wasted money. A customer no longer.
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July 2022 by carlos reyes
Great bank!
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May 2022 by John G
Tim was rude. He took his time serving me so he didn't have to move on to the next customer and do more work.
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August 2021 by Colin Archer
Always a great help about to open a business account with them
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January 2021 by Branden Martin
Jeff Ward and team offer the most friendly and speedy service you could hope for in a bank. Keep up the great work!
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January 2021 by Raymond Burkhart
If I could give a lower rating I would went thru the ATM it said take your money then said the transaction was cancelled went to the window and called the get a number to find out why and since we are not a member of the bank we are a no body!!!!!!!!P.S. don't go here
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October 2020 by Alex Bowen
I have let this bank know, twice, that my accounts have been embezzeled. Instead of helping customers, they Stonewalled me and put effort into protecting themselves instead of their customers.
