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October 2023 by M&T Palacios
We are pleased with our Caliber experience. Even though our vehicle proved challenging, Tony regularly kept us updated on the hurdles, solutions, and progress and the technicians completed amazing repairs.Services: Painting
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October 2023 by Marcus Lanier
Great place. Got directed here by my insurance company and they are the best. Tony kept me updated throughout the whole process and it was done before the estimated time. Definitely recommend!Services: Tires
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October 2023 by Raven
They are both friendly and professional.I've been vandalized twice now by the Kia Boys and have been sent to Caliber Collision through my insurance. While it's unfortunate that my vehicle kept getting broken into I am thankful for Tom and the Caliber Collision Team for getting me back on the road again. When both times my vehicle was in their care they were up front about Kia parts being on backorder and made sure to keep me informed on how the repairs were coming along every step of the way.While I hope and pray that I don't have to deal with any more break ins/vandalism I know if it happens again I can trust Caliber Collision to make things right. I greatly appreciate it!Services: Painting
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September 2023 by Amy C
They were professional and friendly. My car was fixed in only 3 days!! I would definitely recommend.Services: Painting
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September 2023 by Samhan Samhan
My experience with caliber collision was very pleasant and easy from start to finish. Mike Gibson and the entire staff there were very friendly, knowledgeable and they took care of all the paperwork, kept me updated on the progress throughout the entire process. Best of all their work was not only very good came out better than expected but also the entire team made me feel welcomed there. This definitely is the right shop for me.
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September 2023 by chris RicH
Picked up My Big Baby Today?!! Customer Service Experience was a....10! Tom walked me thorough everything and made sure I was satisfied! Turn around time was sooner than I expected for sure. Thanks again Tom
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September 2023 by mohamed kattom
Amazing staff, amazing service, great job, I got my car done here it was ready before the time they told me it would be ready very easy transaction I will for sure be recommending everyone your way
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August 2023 by DONNA ROUNDY
My son was in a fender bender and my insurance sent me to Caliber Collision! From start to finish it was wonderful! They gave me an estimated time it would be finished. Not only did they keep me informed along the way but it was finished EARLY! In would highly recommend Caliber Collision to everyone! They truly impressed me!
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August 2023 by Jack Barham
My son had a car hit who drove off without leaving a note. We were in a time crunch to have it repaired as he was leaving for college in a few weeks. Caliber was able to get me an appointment faster then the other three shops I contacted. They were great to work with and the car came out a day before it was promised and it looks fantastic. I cannot begin to tell you how great Roger and his team were to work with. They were very courteous as well as very knowledgeable about what needed to be done and then did exactly what they said. Thanks much for the great service. I highly recommend!Services: Painting
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August 2023 by Tori Gibson
It was awesome. Super clean. Organized. Tom and Tony were great individuals to work with. Car was done early. Super clean, cleaner than when I first bought it. I felt taken care of.
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August 2023 by John Sering
The reason of this low rating is due to the customer service I received from Roger. But before I even get to that, Tom and Eric did very well.I dropped my car off on May 5 for hail damage repair. I finally picked it up the 1st time nearly 6 weeks later. The frustration is that the blame was always put on some one else, PDR/vinyl wrap/waiting on a hood etc.... When I received the car back the fist time, there were issues. Without discussing each one, a brand new hood had overspray, horrible painting and "swirl" marks all over the hood. Compound and splatter was still all over my car.I had already had issues with Roger. As a manager he is not very customer service orientated. We were running into the time frame where my rental was expiring through insurance and I called him the first thing on the day that he returned from vacation. He told me he would look into it and return my call to me within an hour. I called at 8 am and heard nothing from him. I eventually had to call another store in a different district to get help from the district manager.The second incident that I had with Roger was when I went to pick up my ""finished"" car. As describe there were numerous issues that needed to be addressed. I was speaking with Tom explaining the frustration that I have had with the company and then Roger came out and started to be rude to me. I told him that I had nothing to say to him and that I will address my concerns with Tom directly. At that time he decided he decided to tell me that he is the owner and the one that writes the checks and that if I didn't like it then I could leave. This information has been passed on in the survey as well as to others in the company.There are still issues with parts of the repairs that were completed. Tom, Mike and I came to an understanding that we will let the paint cure for another month and look into what needs to be repaired on Sept 1.Services: Painting
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May 2023 by Robert Boston
What a difference new ownership makes. Great Service.
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May 2023 by lucas brust
Great service!Service: Body & Trim
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May 2023 by John Myers
Staff were all very friendly and helpful. There were a few initial issues with the repairs but Caliber quickly and professionally fixed them within a short period of time. Thank you to the Caliber team. I would recommend this shop to others.Service: Body & Trim
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May 2023 by Mia Ficociello
Super great service!
