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February 2024 by Dawn Shipman
I love this place. The service is always amazing and everyone is very helpful.
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January 2024 by Donald Barker
VERY HELPFUL CLERK !!!
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January 2024 by Jon RatcliffeJonvb1946
Very helpful lady in shoes!
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November 2023 by April
They price match! You can find all sorts of goodies here and the employees are awesome!
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October 2023 by KL
Trash customer service.I called ahead of time to see if they carried a particular item. Ryan informed me that if they had the item, it would be on the floor or in the back. He never once offered to check. Obviously, IF the item is in store, it would be on the floor, or in the back. That's common sense.The purpose of me calling the store before hand is for you, the employee--in the store-- to let me know if you have the item, so I do not need to waste anyone's time going into the store for nothing.Still, I went inside the store, and I don't shop here often, and it's a massive store, of course. I was greeted but I wasn't offered any help at all. I walked the length of the store searching for said item and gave up. No assistance, no awareness, no help at all from customer service. I walked out and when I turned back, it looked like two employees had followed me to the door, I guess to check if maybe I stole something. So, that tells me they were aware of me being there but made sure to make themselves scarce while I needed help.I'll just go somewhere else for the item. Not doing the very basic courtesy of offering assistance to customers is a GREAT way to lose business, imo.
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September 2023 by Braylan U
I’d rather go to Academy Outdoors just down the road. They are much cheaper and actually have stuff in stock unlike this store.
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August 2023 by Tim G.
We were school shoe shopping and there was a clear lack of customer service. it was somewhat busy, but the person that did finally help us acted like we were inconveniencing him. We were told that they have the shoes we wanted, but he didn't know where they were just walked away. We then asked another person, letting him know what the first person said, and he just said "I don't know". We continued to try and find shoes and again it was like we were bothering them to get shoes from the back. I know that this isn't a career or a glamorous role, but it was frustrating and we went across the street to the new Academy sports. If you don't want to train or change staff, maybe just put the shoes out so that they don't have to "find them" in the back.
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August 2023 by Michael Bryant II
Great Service. Didn't feel like I was being followed. They asked me if I needed help finding what I was looking for. And they were excellent. My check out person was very professional
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August 2023 by Craiger Muller
Very good service! Bike guy is good dude!!
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August 2023 by Paul Layton
Visited this evening in need of a specific golf grip needed to match a set. The online system showed 6 in stock. Paul was sent to assist me as I couldn’t find it. He looked through the grips and also couldn’t find it. But he didn’t stop. He went into the back room to check. Strike two. Lastly he noticed the 6 were returned a couple of days ago, so he checked the returns. Strike three. So I left with no grip, but I also left with a super customer service interaction. Five stars for sure. Thanks Paul (he even has a cool name)
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June 2023 by Rebecca schlich
I went to exchange a shirt for a smaller size thought I jad the receipt it was the wrong one their system conviently cannot find the card I used to make the transaction, it's the only card I have and it shows up on my bank statement ridiculous for an exchange I will not shop there again I will stick to bass pro Dunham or the new store when it opens
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June 2023 by Rebecca Anderson
I will not shop at this store again I bought a shirt June 12th for my husband went to exchange it today because he said he needs a smaller Size their system conviently cannot find this transaction even though my bank statement shows it I don't know where my receipt went. Just stupid so never again
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June 2023 by Don Lewis
Expensive, but what isn't these days. I only went in because my buddy Darryl just wanted to go in and take a look around. If you are looking for fishing and hunting equipment you will be out of luck. I believe that at one time they also had a bigger selection of bicycles. There were people shopping and buying and that's always a good thing. I always wish the very best to these businesses and that they continue to survive
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May 2023 by Aj Hall
I'm here atleast every few months bc of my bike that I bought about 18 months ago now because it's a pedal assist and the brakes get worn pretty quick tho living in Illinois doesn't help much
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May 2023 by bryan fowler
I can see why this store is rated low. Employees work to avoid customers, then give either short incomplete responses or just “I don’t know” answers. Not helpful at all.
