-
January 2024 by Joshua Lewis
I always use Enterprise when renting a car. The staff at PIA are always professional, friendly and courteous.
-
December 2023 by Stephen Madison
We rented a car at Enterprise at the Peoria Airport in Peoria, Illinois.(PIA)William and Branden S. were awesome! They were both very personable, knowledgeable and customer friendly. We will definitely rent again with Enterprise in the future! They are truly great assets to this company!!!
-
November 2023 by Ryan Huber
Called Enterprise directly to make a last minute reservation and was assured they had cars available. Got a ride to the airport, but as soon as I walked up, the people at the counter informed me they had no cars.Great stuff from Enterprise. Thanks for wasting my time.
-
November 2023 by Jeff Tackeberry
Twice I had a confirmed reservation only to find out they didn't have cars. They need to find out what "confirmed reservation" means.... I recommend they speak with AVIS to find out what that means.Any potential future reservations triple check your status.
-
November 2023 by Jamie Poma
Made a reservation with Enterprise ahead of time. My reservation got cancelled by them. They say they have no cars, and they tell us to call back after noon when their prices change and are conveniently double what we were paying. We cancel with them due to that. Conveniently no cars, but call us back after noon and we can "renegotiate your prices." We were literally told to call back after noon and we will renegotiate your prices. It went from $375 to $790. Ridiculous. We cancel and make a reservation with Alamo instead. They say they have cars. We go in to our RESERVATION and they tell us they have no cars at all. We told them they shouldn't call it a reservation if you didn't actually reserve us a car. It's unreliable. A lady got upset we said that and flipped out on us and got confrontational. All we did was calmly point out that it's not a reservation if there is no car actually reserved when we place a reservation. I felt bad for the guy that worked with her that she kept talking over. The guy was originally helping us and she kept interrupting. Bad business practices. Don't call it a reservation if it's not reserved.
-
October 2023 by Denny Ide
The staff were very helpful and made it a very good experience. Pickup and drop off was easy and convenient.
-
October 2023 by S Z
Won't rent to people with a perfect driving record. I literally built a car with double the horsepower of anything in their fleet, and have never had an incident.
-
August 2023 by Jen Benningfield
I have used this company a few times & always at the Peoria airport. It has ALWAYS been so seamless & simple. Literally 6 minutes to walk in, say my name, give my card & leave with a pristine vehicle. The customer service is so efficient & friendly as they give you their direct number to call should you need anything. We used Costco to get the best deal & enterprise was by far the best one with that. $626 for a 2023 Pacifica minivan for 9 days. Unbeatable! Will always use this company time and time again!
-
July 2023 by Charles Haudenshield
My plane was delayed, an employee stayed after hours until I arrived. Service was awesome. Thanks
-
June 2023 by Richard Jarvis
I have been using Enterprise frequently for about 25 years. The enterprise location at the Peoria Illinois Airport is great. The staff is always pleasant and always willing to assist you if you have any questions. I was up in Peoria last month because my mother had passed away, and I accidentally forgot, mom and dad’s house key and it was on my enterprise rental key ring. I called the Peoria airport location and they went above and beyond by locating the key and sending it to me free of charge. This is one of the many reasons I use Enterprise , I have never had an issue with them
-
June 2023 by Melanie Burzych
Was very disappointed that you charge extra for GPS. This seems to me to be a necessary convenience when renting from an airport. Also my departing flight was at 7 pm and you wanted to charge me a whole day more. I got the car at 2 pm and you wanted it returned at noon. We had to drive to airport at noon then had 5 hours to kill before checking in .
-
May 2023 by Aaron Thompson
Flight was canceled, went online to reserve a vehicle. Said there were vehicles available but the desk told me there wasn't. I don't blame the desk for this issue but I do blame enterprise. In today's world online shouldn't say available while the desk says not available.
-
April 2023 by Justin Porto
Quick check in and return, and a nice almost new Prius loaded with features.
-
January 2023 by Ann Miller
Enterprise Rent-A-Car at Peoria Airport in Illinois is AWESOME! Bonnie Garcia had me on my way in my wonderful rental car mere minutes after our plane landed. Our departing flight home was delayed but the Enterprise phone representative was very helpful in extending my rental for a few more hours so we could spend more time with my family instead of sitting at the airport. The rental car return process was just as easy and quick as when I picked up the car. HIGHLY RECOMMEND Enterprise Rent-A-Car. Thank you!
-
December 2022 by Yvette Kittell
Our trip started out with a delayed flight at the beginning and connecting flight. We arrived at PIA and Mark Montiel, provided the best customer service I have ever experienced at this airport. He was quick and got us our rental in an expedite manner, so we could be on our way to my sister-in-law, for the Thanksgiving holiday. He deserves a gold star. Thank you again Mark for being a great customer service representative.