Goodwill is described by customers as a nice place to shop and a favorite location in the area, with a particularly good selection of furniture and clothing that some find better than other major retailers. Shoppers often report good experiences and find decent to really good values. The staff is generally noted as friendly and management is considered nicer, with the place being fairly clean. However, several criticisms are consistently raised. A significant issue is a strong, generic freshener sprayed on clothes, which is described as excessive and toxic; the smell can saturate items and remain even after washing, sometimes ruining them. Pricing is also a point of surprise and frustration for some, with perceptions that items like jeans can cost more than furniture and rival new prices at stores like Walmart. The policy of requiring customers to bring their own bags is noted unfavorably. Organization can be a challenge, with clothing sizes sometimes disorganized and selections limited in larger sizes, making shopping difficult. From an employee perspective, working at Goodwill is described as very fun and like a family, with incentives like spirit weeks and parties, but also as a challenge. The work involves organizing donations and maintaining racks, which can become messy when clothes are overstuffed or misplaced by shoppers. There can be workplace drama, with reports of unfair treatment by certain supervisors and coworkers, and issues with inconsistent enforcement of policies like cell phone use. Overall, it is viewed as a good place to work and shop, but with notable flaws in product treatment, pricing, organization, and internal management.
Great place and saves you money plus they give out great discounts
December 2022
I'm surprised at the prices sometimes being they operate from donations. My sons jeans cost more than the office chair. Walmart sells brand new foe the same prices. And their getting rid of bags so you'll have to bring your own? Smh
October 2022
Staff was friendly and the place was fairly clean. Unfortunately clothing sizes were somewhat disorganized so it made it difficult to find what I needed. Also very limited selection in my size (xl).
