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September 2023 by Michael Ferguson
Always closing early and opening late.
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March 2023 by Sherry L.
always so packed, not enough check out personnel to get you out in a timely manner. you're left to scan and check out your own items then asked for your receipt to verify you paid for everything, just like Walmart doe, if you don't trust us, hire more workers to scan and check us out
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December 2022 by Aswathy K.
My favorite thing about this Sam's Club is that you can get fresh squeezed orange juice, something I can't find at other locations no matter how hard I look! I am pretty sure it is made in store and it's always so sweet and very addicting. Great selection of products, convenient location in town, and love the four berry sundae at the food court. Not a bad place to get tires either. I just wish this location had a gas station attached like other places to get the most out of our membership!
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December 2022 by Dorrene Sokn
I went to Sam’s Club today with an issue. The first manager at the service desk couldn’t care less and refused to help. After walking through the store I asked for another manager. I met Elise and she was very friendly and assured me she could solve my issue. Thank you Elise for helping me and not just saying too bad. So appreciative of Elise.
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November 2022 by Brenda Carper
I cannot get anyone to answer the optical phone or the main phone. there is no answering machine. they did not measure my progressive glasses correctly and I cannot getvthem to answer the phone. I live 35 miles from the club so I would like to just call them before driving that far
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October 2022 by Michael Real
I visited this store 9/1/22 and when I was checking out the cashier told me to put everything on the belt. If I was going to check myself out I would have went to the self checkout. I went to the Sam's club.com/club feedback and I never heard from anyone. After trying 3 different times to try to get some feedback I talked to someone who knows so I am trying this now. So why is it so easy to wipe out feedback? Thank you
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February 2022 by David W.
We were sick with COVID and missed a payment. They closed our account and sent it to collections without notifying us by mail or phone. I just found out today 2/03/2022. I called their number and spoke with their representative overseas and was charged penalties and late fees of $200. I'm finished with supporting Chinese communist companies!! Our family will only buy American made products at American based businesses!! Let's go Brandon!
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June 2021 by George S.
Great on tire prices. Especially with road hazard and rotation/balancing at no charge
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February 2021 by Lindsay B.
*Tire Shop Review Only* I have gotten tires at Sams in the past and was pleased! BUT today I had a very disappointing and unacceptable experience... After ordering tires and making an appointment over the phone with a real-life-person tire associate, I drove an hour to the appointment to get my tires put on only to find there was no appointment booked for when I was told. This alone was incredibly frustrating, but the worst part was the terrible customer service in the tire department. The associate at the tire counter was very rude, unapologetic, impatient, & unhelpful. He did not listen to me, and tried to reschedule me (at my initial request) for times I specifically told him would not work. I had to repeat times that I could try to make an appointment again, twice. I finally ended up talking to a manager and team leader that were very apologetic and kind, but I ultimately cancelled my order due to the experience. Prices are ok, but if you are looking for any kind of customer service, please find another place. I will not go back again.
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April 2020 by Gabrielle M.
So basically, it started off a pretty normal day (this was rare, seeing that I have 7 siblings). My dad and I went to go pick up our groceries from Sams because we needed to stock up on a lot of stuff because of corona (the virus, not the beer). We had just pulled up to the Sams Club pick up, and so my dad got out of the car to go get our stuff (yeah they make you go inside). I could see him from the front passenger seat, and I watched him as an employee dude walked up to him. I saw the guy say something to my dad (I'm assuming about the groceries), and then my dad said something back and smiled. But then, the unexpected happened. The guy coughed on my dad. In his face. And he didn't even apologize. I was disgusted. My dad got our groceries and we left as quickly as possible. I would say that we're never coming back, but since my parents are the ones paying for my food, I have no say in anything. Also I kind of like the 4 berry sundae but the churros are stale.
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March 2020 by Sharlena S.
I just got kicked out of Sams Club in Peoria,IL. I was next door at Kohl's and decided to run in for a couple of things. I was told it was only open for "plus" members until 9am(its 8:30am). I asked if I could go ahead and get the few things that I NEED, but not check out until 9 and was told I needed to leave the store until 9am. Hey Sams Club, how about I vacate permanently! Ugh! I wasn't even going to buy toliet paper!! No membership renewal for me next year!
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January 2020 by Patrick E.
I love Sam's club! They are very nice here and have a vast inventory of things that I need for my household that I can buy in bulk to save money. I prefer the Sam's club Plus membership. Annual membership is about $45 and the plus membership is another $55. But it pays for itself if you buy a lot of your bare essentials here like toilet paper, paper towels, frozen foods, beverages, and meats. You can shop early hours; at the end of the year, your rewards pile up and I usually end up getting back more than what I pay for both memberships. They still have free samples but not as much or often as in my childhood days. Their photo center is amazing but they got rid of their Kodak instant photo machine recently that I loved. Their focus is on ordering everything online. Optical department is cheap, the eye doctor is really nice, and you are seen right away. The bakery does an amazing job with cakes and is a better value than the other store bakeries in the area especially with their designs. The pharmacy does not accept discount pharmacy cards. If you don't have prescription insurance, then get their plus membership. One of my favorite benefits is that they give a deep discount for common generic medications that you self-pay for. The cafe is cheap and has good pizza and hot dogs. I've been tempted to go to the Costco across the river but Sam's pretty much fulfills my weekly/monthly shopping needs. Unfortunately, they only ever have two lanes open so you almost have to go to the card-only checkout unless you want a long wait. Line to get out is pretty fast though and their online pickup is simple.
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January 2020 by Wanda B.
I was and there's a shop and I got decided to buy a hotdog and drink all the tables were filled but I found one available but a guy was emptying the trash that work there and I said I needed by he said he didn't care if I needed by to get to the table he said he didn't care about if I was a customer at Sam's I said he wouldn't have a job if it wasn't for me and he said he didn't care he was very hateful to me he was a black worker emptying trash and he said he didn't care about the customers at Sam's
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November 2019 by Kim S.
Peoria IL Sam's Club has very rude employees. Used to go there and the people working there truly cared and seemed happy to see you. Now it always seems like new employees and they wish you were not wasting their time. The way the employees talk to you is totally not right. I can't believe their management allows this. The customer service desk was completely RUDE and she should not be in customer relations. So disappointed in the PEORIA IL store. Maybe replace management and work your way down. All the good employees must I gone to COSTCO because they treat customers like you should!
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July 2019 by Phillip W.
Typical Sam's club we're not members but we went with our daughter and her family and enjoy the trip they had everything that you could watch adult average price that you can find other places but not in bulk
