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January 2024 by Ann D.
Exceptional service from sales rep Elliott! Needed special details on furniture/ recliner not readily a available. He researched on his day off and provided details for me. Awesome young sales rep!
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December 2023 by Chris P.
Literally the worst service I have ever experienced in my 51 years. Bought a brand new LG refrigerator and Dishwasher as part of our remodel. They were both supposed to be delivered same day so my wife took off work. They don't give you a timeframe, just a day. Refrigerator showed up at 4pm on a Friday...installed and scratched our brand new floor....most unprofessional people ever. They leave and they go to get water out of fridge and there is a hole in the water line on the fridge and water spraying everywhere......still don't have a resolution 5 days later. We called at 5 about dishwasher as it had not showed up. The technician fell in dog poop and would not make it that day (seriously the story). Came on Saturday morning and was a very nice guy who did a good job of installing and communicating. Fast forward to Monday evening, we run the dishwasher for the first time and wake up to water all over our new floors. Finally speak with someone at Service and they might be able to get here by Friday. Worst buying/service experience ever...we are going to try and get refund and never use this business again. We always want to support local but clearly they do not put any value on that philosophy.
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November 2023 by Edward E.
Sales and service were excellent. Did not feel rushed to make a decision. Was giving valuable information in making good decisions regarding our extensive purchases. They carried all the brands we preferred, eased the selection process. After a call to service/install manager, the Installation process went very well. Made quick adjustments as needed. As I compared with competitors, they had great value. So far, we are very pleased with our GE appliances. I will plan to buy there again.
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October 2023 by lauren cordes
Very good experience. Our salesperson was helpful, courteous and knowledgeable. She interacted in a professional yet personal manner. I definitely would shop at Sherman’s again.
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October 2023 by Roger Maier
Knowledgeable salesman, not pushy. I found what I wanted and was satisfied with the price and quality. Hopefully I’ll get delivery in a timely fashion.Delivery day was much more vague than necessary. Offer your customers am or pm instead of making them waste their whole day waiting. The delivery men were cordial and knowledgeable enough to work quickly and adequately and did everything I asked for. The lead man was good about answering my questions. B+
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October 2023 by David Ward
Great deals and great people! We went in looking for a few appliances. Greg was super knowledgeable and helped us find what we needed without trying to upsell us to unnecessary frills. He found several ways to bring the price down with discounts, etc. And he was just a really nice guy. Plus free delivery next business day, and 12 months no interest financing. Highly recommend Sherman's!
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October 2023 by Carissa Reeise
We bought a sectional from Sherman’s and Randy was our sales person. He was great, wasn’t pushy and was informative and able to answer all of our questions. Our furniture came sooner than expected which was great and the delivery team did a great job, too! They were personable and careful moving the furniture in. I would highly recommend checking out Sherman’s for any of your furniture/appliance needs!
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September 2023 by Lesa Stevenor
My experience with Sherman’s was excellent as always. Mimi is a great customer service specialist! She listened and understood what my husband and I were looking for in a couch and recliner. I’m so excited about our new sofa and recliner. They will last a long time and help with both of our different back issues. Thanks Sherman’s and Mimi…?
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September 2023 by Danielle Nasenbeny
Thank you, Mimi! We enjoyed getting the tour of the place with you and have loved what we purchased so far. :)Sherman’s has been good about fixing and remedying any issues we have encountered with our bedroom set. Happy to recommend.
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September 2023 by Robert Yazujian III
I was greeted by a very pleasant lady upon entering the business. She summoned a sales representative to assist me with my purchase. He was very knowledgeable about the products available and the different options of each.The whole experience was great.
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August 2023 by Jenny Capps
I walked in and saw an employee that I have known my whole life. She is the first person you see when you walk in, she is perfect for this job, her smile , her personality is exactly what your company presents. Our salesman was very informative, answered our questions, And I felt very comfortable. I should have came here first. I am happy with our visit. Bought our appliances, and I hope I will be as happy with their performance as much as I was happy coming to Sherman’s.Customer for Life…
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August 2023 by Patrice Cole
Had quick service at Peoria Sherman’s store. Liked that I could look online & see what they had in stock. Only wished I could have scheduled next day delivery instead of 2 day but they were booked up for next day.
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August 2023 by Angela Alig
Was greeted with a friendly face who then introduced us to helpful gentleman who gave us good information for selecting a quality mattress. The salesman was not pushy and even provided my grandson with a toy to play with while we making transaction. Will be back again for my own new mattress! On a side note that same greeter offered us bottled water while we shopped, which was a lovely touch to a fine shopping experience!
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August 2023 by Wayne Lapen
Very professional! Sales people were friendly and very helpful. The service guys were very friendly, helpful and did great work. I've bought several appliances over the years that worked well, lasted a long time and when that inevitable time for replacement comes, got me back in working order with updated items and great prices!.
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August 2023 by Kerastin Walters
Doug was a patient and wonderful salesman! They don’t follow you around the store hassling you. The server went down for the sales and Doug and the manager and another gentleman worked diligently to get our purchase completed quickly so we could be on our way.
