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November 2025 by Lyle Chapman
Service was great but the kid was playing music so loud in back i had a hard time listening to stuff on my phone
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July 2025 by Aaron Dentino
This is a shout out to Brock, and the Peoria Stephens Auto glass team.
Originally was not a great situation in the least from another branch, but won’t dive into that.
After being informed of the issue at hand, and how it was being handled by the previous manager. Brock immediately contacted me asking questions, getting pictures, and also taking care of the damage that was done from the previous installation by another tech that has since been resolved internally and with haste.
It was the most on top of, courteous, respectful, and taking responsibility/being genuinely apologetic for the company, I was beyond impressed.
And no I would never expect someone to come crawling back to me with hat in hand, and begging for forgiveness. That’d be pretty ridiculous to expect. (usually just get a quick half sorry while trying to shove you out of the door or even better when they start to insult you because they can’t take responsibility or be adult enough to actually know how to provide customer service or even as little as have a conversation)
But Brock invited me down, inspected the vehicle on site, showed me the entire process of what he was going to do, how and when he was going to do it, and even showing me all the communication/information that was available as well as sat and listened to the entirety of the story, as well as agreeing with how ridiculous everything got especially with the timeframe
(which again was not his or Peoria’s fault, was other parties involved)
He didn’t have to but made me feel much better that someone in that entire situation from MULTIPLE PARTIES, he and Stephens Auto Glass in Peoria were the only ones to actually communicate, and actually deal with you like a person and not a number.
So Brock and the Stephens Auto Glass team in Peoria, you have my deepest thanks and gratitude for getting things taken care of right and how they should have been done 4 months earlier.
Also not only for being the only ones to work the extra mile and actually take charge of the situation, but also taking the time to talk, answer questions, listen, and get the issue resolved.
Thank you again and hopefully this review helps people see what y’all are capable of doing
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November 2024 by Gayle Clayton
Joe and associate were great! They got it done within an hour at our home. Friendly and thorough! Even cleaned the window! Insurance claim was quick and easy! I defenitely recommend Stephen's Auto Glass. Thank you!
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September 2024 by Halina Vogel
My experience was good.
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June 2024 by Vandala Lanford
Thank you guys so much! My windshield needed replaced I got a great deal and then when my truck started having problems they came in early and stayed late to make sure my kids and I were back on the road safe! I will never go anywhere other than to them!
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June 2024 by Dewayne Johnson
Excellent and speedy service. Can’t give a higher recommendation!!
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May 2024 by Abbe ogle
This is the place to go for all your auto glass needs!!!
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April 2024 by Ryan Beyer
My sons window got broken and insurance referred us to safelite. I wanted a 2nd option and called Stephen's Auto Glass. They quote $150 less and got us in the next day.
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March 2024 by Samantha Tomblin
I refer everyone who needs a new windshield to Stephens Auto Glass! They answered all my questions, everyone was nice, they were quick and just overall, I had a great experience!
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March 2024 by Carrie Walker
Great car and customer service
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December 2023 by Marvin Ennis
I needed a new windshield... from the young lady answering the phone to the young man installing the windshield, it was smooth sailing... the cost was a little less expensive from the other bids.. besides, they answered their phone, not like safelite, who kept directing you to their web page...
Thank you, Stephen's Auto Glass...
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December 2023 by Osman Ozsalar
The lady who helped me was very nice. And got the chip in my windshield fixed in less than 10 minutes by a technician. Thank you.
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December 2023 by Sandy Sumner
Made my appt. over the phone she was sooo very nice knowledgeable...And Brock Devore did the windshield replacement..he was so professional..
Thank you all
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November 2023 by Urracadan Williamson
Easy to find, free handicap accessible parking. Staff was on time, friendly, efficient and well trained. Fix my windshield in what seemed like moments. The impact on my windshield left a big star. After repair I estimate it was 80% gone and for $75.00 I'm very happy. Thank you all.
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October 2023 by Linda Adams
Wonderful business! They got me in immediately when others couldn't. I don't have a garage, so I needed repairs before any rain. Also, expert craftsmanship!Service: Auto rear window replacement
