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February 2024 by Kenneth Booth
Helpful and awesome employees.
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December 2023 by Austyn Marks
I’ve had business with Good Shepherd since the beginning and have purchased several times through Tac Shack. I believe Good Shepherd is now under the same ownership so I am weary to take their courses in the future, hopefully it is still held to a high standard.They are generally good people to deal with and they have a relaxed atmosphere.However, I’ve had issues with them ordering the wrong parts, an employee not knowing how to do a refund and sale for that same issue but I assume that the employee was new so I gave grace on that half hour visit, they just didn’t have any help and were alone which seems risky for the business.I’ve had an employee ask me what the difference is between an AR pistol and rifle…You’d think working at a gun store you’d know the basics.My first time using them as an FFL and it’s been less than pleasant. I’ve never bought from a private seller, always new. So I asked for the information they needed for the transfer and I’ve got three different answers throughout the process.Manager was rude over the phone, denying a phone call from the sender to get them the information they requested. Manager stated he forgot to call me earlier in the week to get the additional information he needed that was forgotten when I came in to fill out the 4473.I think with the new blue laws being implemented and sales dying this shop may be as well.I’m not sure if I’ll be using them in the future.
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November 2023 by Benjamin Ineson-Thomas
We went for a bit of pistol experience. The staff were super helpful, and set us up with a lane and some pistols and ammo. Instructor was friendly and helpful. I’ll definitely be going back.
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August 2023 by Angelita Guevara
I'm new to shooting. The lady at the desk was helpful with tips for holding my gun while shooting or not. Their in store gun mechanic was extremely patient with me when I could not figure out how to get my shells out of my gun, lol
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July 2023 by Peter Hamilon
Great place for firearms or to do a little target practice. They also have a gunsmith on site.
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February 2023 by Eric Baker
Well went to purchase a gun from here and don't know why but. I walk in the gentleman was servicing a customer while the other worker made no attempt to help his coworker out by helping me. Then the man that was helping the customer out finished and made no attempt to comeback and help me. So my experience in the store was pretty much the worst experience I've ever had shopping for anything. So I look at it this way there lose on making a sale for over a grand because I came in to buy 2 guns they have . Just really sucks because now I'll settle for paying a slightly higher price so I don't have to deal with being treated as if I didn't belong in there store. So I say good luck keeping those doors open when that's how a customer gets treated walking in to purchase something.
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January 2023 by Bev K
Great place to fo and keep up on my shootinf skills. Very nice group or people
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December 2022 by John Waltz
Bought a gun and had it shipped in here. Easy transaction and friendly staff. Nice range also. Good stock of new and used firearms.
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November 2022 by Sunbegone321
It’s was a nice enough looking store, but let me tell you, I was in there for about 20 minute give or take, had loads of questions, but not one time did any employee even acknowledge the fact I was there. Granted it was busy, snd I didn’t expect service immediately, but they didn’t even greet me, and one of the employees had looked at me several times, and still NOTHING. I personally have worked customer service, and have a lot of respect for customer service workers, but I find it crazy that I had to wait so long, that none of my questions got answered, and I end up putting the product back and all together leaving
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September 2022 by Matt Blick, REALTOR
Fantastic facility for firearm training and shooting range practice. Thankful to have the Tac Shack and their professional staff in Peoria.
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September 2022 by anthony bigger
2 of 6 lanes down for mechanical issues. There didn't seem to be enough staff to help the customers.
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September 2022 by Yvette Van Wagoner Anderson
Dishonest company that charges your credit card years after your membership ended. Only the "manager" can fix it but he's magically never there. Ignored all info including military orders. NEVER give these thieved your money!
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April 2022 by Steven Franklin
Always helpful! I only did a transfer still very nice.
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March 2022 by Impossiblemusic55
Good folks in there. They always keep it clean from what I can see and the membership prices are good. 5/5
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February 2022 by Daniel Shamie (ArmsUnlimited)
AVOID for transfers of firearms purchased online. Lost a copy of our license that was provided with an order, tied customer up waiting to pick up his firearm. Doesn't seem to want to do transfers, and then leaves negative reviews for other firearms businesses
