The Back Store is praised for its exceptional customer service and knowledgeable staff. Customers report a positive experience when purchasing items like beds and lift chair parts, noting the staff's willingness to offer suggestions and assist with special orders. Delivery and setup services are prompt and professional, with employees going the extra mile by cleaning up after installation. Many appreciate the store's ability to help with moving furniture, ensuring a smooth transition during relocations. Overall, The Back Store is recognized for making shopping and caregiving easier through their attentive and efficient service.
Great service by Tracy. Helix mattress is wonderful.
May 2026
Ken was great!!! He helped us find the perfect mattress. If their regular business hours don't work for you, go to their website and request an appointment. This ensures you get the time you need and one on one time to help decide which mattress is best for you.
March 2026
Friendly. helpful store personnel and really love the Helix split king mattress and adjustable frame.
