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October 2023 by daniel fidler
Update: this company has not responded some two hours later after they claim “they would like to investigate the issue and care about our situation” yeah no response. This company is awful don’t by anything from here with out having clear written information because they will screw you and tell basically sorry about your luck you signed the papers. If I could give zero stars I would.We recently purchased and INCREDIBLY EXPENSIVE mattress from the room place, we worked with a saleswoman who seemed very nice and sat with us after hours even to help, she pitched us this deal for 60months no interest on this stupidly overpriced bed. We thought hey that sounds like a great deal, 5 years no interest at $X dollars per month why not? So we go through the purchase and back and fourth with the saleswoman who even was texting us exactlyHow much we were financing how much our payment would be etc. get the first statement from the finance company the payment is DOUBLE what we were told in the store. This place is crooked and a joke. I reached out to the salesperson we worked with and no response. This store is not a good place to shop. Do not buy anything from this place if you can help it.
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October 2023 by Hayley Allison
I would give this negative stars if possible. This place is a scam. The sales woman that worked with my boyfriend & me straight up lied to our faces about our monthly payment. We had her go over it SEVERAL times and we just got our first payment today and it’s more than DOUBLE what she quoted us. Talked to the store and they said there’s nothing they can do and that this has happened before! The sales woman - ANGEL FORD is a FRAUD & LIED to us just to get herself some commison. She should be fired. I will be informing everyone I know about this scam. I highly advise not even stepping foot in to this “business”. The manager- SHAWN is just as bad.
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October 2023 by Daniel F.
this place is crooked they will swindle you with these lovely financing offers with this amount of money down and this much per month then PSYCH YOUR PAYMENTS ARE DOUBLED THAN WHAT WE TOLD YOU AND YOUVE HAD THE FURNITURE FOR MORE THAN 30 DAYS SO YOURE STUCK WITH IT HA. This company is the worst. do not buy anything here.
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September 2023 by Abhinav Yadav
It was great working with Nevada from Roomplace. She attended to all my questions and there was no sales pressure. Also, the store has a nice collection and fair prices. Plus a good ambience as well.
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September 2023 by Mark B
They had the furniture we wanted and gave us a good price the delivery went smoothly and without they set it up in my living and took away all their packaging
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June 2023 by Christian Sapp
Beware before you buy, look very closely at the ad and the description on the website. We thought we were buying a 5 piece set, what they fail to mention is that 5 pieces doesnt include the other dresser and the night stand in the ads picture. No it means two side rails for the head board and footboard, which they count as individual pieces to make up 3/5ths of the set. The same side rails that without them, make the headboard and footboard unusable. Their advertising is extremely shady. Lesson learned and money returned, will be shopping elsewhere than this overpriced place.
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May 2023 by Steve P
Veronica, our sales person, was wonderful to work with. She was so polite and professional. Our headboard and frame was in stock and we had it delivered only a couple of days later. We didn’t have to wait for weeks like at other stores. Delivery was flawless and both men were respectful. The Room Place will be our go to place for furniture. Thank you Veronica for making our experience a delight. Keep up the amazing work and hope to work with you again.
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May 2023 by Easter Lowe
Giovanni was very helpful. He assisted me in every way possible. As a disabled person using a cane, he was very patient and kind while showing us the store. He even brought me chairs to sit in and water to drink after climbing the stairs. I was too uncomfortable to use the escalator. Thank you for the personal touch.
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May 2023 by Elena Martinez-Roman
Great customer service ? ? ? ? ? ? ? thank you Caden great person very respectful. Also thank you Colette Lange
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May 2023 by Chad Hensley
Sean W. (General Manager) was incredibly helpful when we decided to purchase a new couch. We appreciate his professionalism and will be back to purchase more furniture in the future.
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May 2023 by Marie Alix Powell
This review is based on my experience with Dawn, the retail operations manager all the way in Peoria, Illinois. I originally shopped at Lincolnwood, which was the WORST decision ever. Somehow I got in contact with Dawn who provided such efficient customer care with my order. She was empathetic to the problems I had gone through in trying to get my bed set correct. I would highly recommend Dawn for her problem solving skills and her care for customers, not just in Peoria but all the way in Chicago!
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May 2023 by Jennifer Aurbeck
Lovely experience greeted at the door! Fast service ! Great buy and soo in love with my new marble buffet table! Veronica is so sweet!!!
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April 2023 by Lonny
Giovanni was a very good salesman. He was very knowledgeable and helped us with a few questions we had. Will be back in the future.
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April 2023 by James Hartman
Caden was very helpful. Was also very informative about my purchase. He seemed like a friendly person
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March 2023 by Strawberries
My experience was not good. The so called manager kept stopping me when I was trying to leave trying to convince me to put money down on something that I said I wasn't sure about, he said if I decided I didn't want it that I could get a full refund. Whyyyy would anyone do that? He stopped me 3 to 4 different times. Don't go here.