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February 2025 by Kelli Zussman
They said my car was fixed. IT IS NOT!!! then they had the audacity to tell me i didn't tell them what was wrong. We discussed it in detail!!! The problem is starting all over again. Blower works intermittently. It comes back on, the digital speedometer screen goes black. The maps won't connect from my phone always. I just paid my deductible, and bought a new battery, for 309.00. This is how the issue started in the first place. No one can tell me what is wrong with my car , or why it is doing what it is doing. It has to be electrical...
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February 2025 by Amanda Schott
Spencer, Brandon and thw whole team were extremely knowledgable and helpful. They made the buying process fun and easy.
We love our new to us Silverado.
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February 2025 by Sonya Ferrell
They do a great job with me getting cars off they lot to them fixing them
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February 2025 by Sally Amerman
I did not feel like my business was important. I know there has been a change in policy, but I was notified of my car’s unfixable condition by text and email. I think a phone call would have been more appropriate. The service department has always been a huge selling point. Once again, I believe it was a change in policy. Greg Stewart in finance was extremely concerned and helpful. My salesperson was very good about explaining the new functions of the car but was also very busy with another customer.
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February 2025 by Marcia Switzer
Ryan Tamburro and Doug Feger (Land Rover Peoria) and Tyler Bayless (Uftring Weston) all went above and beyond to make my service an extremely positive experience
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February 2025 by Mark Weston
Great service and people
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February 2025 by Brooklynn Smith-Brown
I’ve been coming to this dealership for car repairs, but unfortunately, I’ve never been satisfied with their customer service. My latest visit put the icing on the cake. After bringing my car in for an issue with the power steering, I overheard an employee making rude comments about my car and mileage, assuming I wasn’t nearby to hear. That level of unprofessionalism is unacceptable.
Additionally, in the past, they fixed my car but left something loose on my battery, causing it to shut down 20 feet away. While they did fix it and offer a free oil change for the inconvenience, this level of carelessness combined with today’s incident makes it clear I won’t be returning.
If you’re paying thousands of dollars for repairs, you expect your car to be handled with care and the staff to treat you with respect—neither of which I’ve consistently received here. Highly disappointed.
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February 2025 by Christy Matayka
This is a warning to future customers about illegal practices, incompetency and poor customer service I was subjected to at Uftring Weston Chevrolet on January 14, 2025. I am a reasonable person. I leave reviews that are earned, good or bad, and I promise you this one was well deserved. Writing off $180 for work that wasn't even done is not enough of a payoff to keep me from doing everything I can to prevent this from happening to someone else. This was my terrible experience:
My mechanic diagnosed an internal PCM shortage, which must be replaced at a dealership to ensure correct programming. Another dealership has since provided requested services which successfully fixed the problem.
1. VIOLATION OF SHERMAN ANTI-TRUST ACT
Service tech and assistant manager refused to provide requested or additional diagnostic services unless I replaced parts, which had already been replaced recently (which service tech would have known had he not declined my offer to provide service history and description of symptoms) with their OEM parts. Service manager stated over the phone they cannot test for issues where a step of their generic diagnostic process requires ruling out non-OEM parts.
2. INCOMPETENT TO PERFORM ADVERTISED SERVICES
All issues and diagnostic codes referred to in inspection report, are indicative of malfunctioning PCM and have already been addressed. Reasoning behind recommendations listed in inspection report do not reflect sufficient knowledge of automotive diagnosis, beyond obvious response to information provided by assistive technology (incapable of advanced troubleshooting).
Inspection report states I must replace these things before they would continue the diagnostics they insisted on:
--> Both battery cables because they "have the wrong ends on it causing high resistance" (replaced 30,000 miles ago)
--> Battery "to make sure its the correct battery in car along with the cables," even though it "testes okay" because "I don’t THINK is the correct battery for the vehicle its aftermarket and looks small." (Replaced 2 months ago. Was it that he couldn't check or does "correct" really mean OEM?)
--> Engine throttle body "has correlation codes and sensors arent agree sometimes" (Had this replaced by my mechanic and did not fix the issue. Diagnostic codes also consistent with faulty PCM)
3. POOR CUSTOMER SERVICE
- Service tech (Ryan Miller) was rude, dismissive, inconsiderate, and not receptive to feedback. I asked if he wanted a description of symptoms and recent service history and he said no. He didn't look up once, except to tell me that I should have pulled my car into the bay instead of parking, which I was not told when I scheduled the appointment.
- Assistant service manager offered two options; to run more tests I didn’t need or to pick up my car free of charge (inconvenient and dangerous as car was unsafe to drive)
4. PRICING GROSSLY INCONSISTENT WITH QUOTE (AFFECTING CHOICE OF PROVIDER)
Refused to perform requested service without charging for inspection. Quoted $180 for PCM inspection. On check in, told that amount was only for the first hour and may increase depending on findings, which I was not told when I called to schedule the appointment but would have paid if they actually performed the service requested.
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January 2025 by Mark Nelson
Put front n rear shocks on 17 GMC Denali and still rides like trash rode better before they did the work mechanic ain't know much about suspension.Truck makes noise in front now
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January 2025 by Patrick Serena
Jordan was very helpful in getting our new truck
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January 2025 by Janet K
GREAT experience buying a car out of state. Everything was done by phone, email, text. Very scary, but their team (especially Tena) was always available and keeping me up to date throughout the process. Would definitely buy from them again!
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January 2025 by Angela Harris
Excellent Service
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January 2025 by Tyler Bayless
Fit me in without an appointment to fix my leaking trans lines. Great people!
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January 2025 by Don Sullivan
Greg Stewart is there reason I come here. I trust him.
Everyone is professional including the service center.
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January 2025 by Grayce Semonski
Everything. About my experience was great first off I wanna start off by saying thank you for making me my dream come true of getting into another Malibu that I’ve wanted for so long after a deer incident With an. Old one second thank you for being so polite understanding and friendly during my experience and a special thank you to Ryan for showing me the basics to my car and being quite hilarious during the sales time to kinsman for explaining things in a great manner I would definitely recommend this place to anyone looking for there “ first”
