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January 2024 by r w
Good results. Taylor took the time to explain what they found and how they fixed my concerns on my F150 in detail. He’s an example of why I do business there.
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January 2024 by Hugh McGowan
They fit my service into the schedule without an appointment, gave me a ride home, and emailed snd called me the next morning that it was ready to pick up. Everyone was courteous and helpful.
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January 2024 by Don Tippet
I really don't want this to be public, but I couldn't find another way to contact the dealership. I took my vehicle in Wednesday morning for diagnostics. It's been around 20 years since I've been to a dealership for diagnostic work. The first thing that rubbed me the wrong way is they automatically asked for $139.99 upfront. They have this machine that checks your alignment as you walk in. No thank you.Around noon on Thursday I called because I hadn't heard anything. It appeared to me that they meant to call me, but never came out and said that. Since I had a performance air filter on my vehicle, they wanted to swap it out for a traditional air filter and test out the vehicle's performance. I dropped off my old filter for them to use. Saturday, I picked up the vehicle and they said the performance filter was in the passenger seat. It was not. They proceeded to tell me that we could resolve this next Tuesday. I really didn't want this to stay open that long. Anyway, I didn't get contacted on Tuesday, so I emailed. Still no response, so I called Wednesday over lunch and talked to a manager. I then got a quick call from my service advisor. They are delivering a filter to my house. I honestly don't know if it's my old one or a brand new one due to lack of communication. My service advisor made it sound like it was my old one, but manager made it sound like it was a new one.This was my first time at Uftring Weston and you can imagine that I don't plan to return. This whole thing took over a week. I spent $170 for diagnostics that I don't agree with. They tried to charge me an additional $140, then they lost my air filter. I am not a fan of dealership service departments, and this experience reinforced my opinions.
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January 2024 by Joy Mahurin
They started. Working on my car when I first got there. They helped me look up my extended warranty to know what I would need to pay for, NOTHING! Washed and cleaned my car. And to top off all that great service, they had a quiet place in the waiting area where I could listen to Bible study material in peace and quiet! What more could I ask for! Thank you to all those great people!
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January 2024 by Kelly Lundquist
The Service Department was extremely helpful. My Advisor Chuck worked with GM to get some of the service covered under the warranty. For the initial appointment, the shuttle was not available at the time I needed. Another Advisor graciously offered to take me to work and also picked me up later that day. A loaner was available for my second appointment. This Service Department definitely went above and beyond!
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January 2024 by Joel H
Only seemed interested in doing the recall work. $170 just to plug in the OBD2 scanner. And I can't prove it, but they closed my passenger side mirror, and it no longer opens and closes. Suspicious as hell. Would probably only recommend going there if your auto is under warranty.
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January 2024 by Jacob Braun
Overall, our standard oil change and tire rotation was fine. However, they claim to perform a multi-point inspection as a part of the service, and the inspection includes checking the windshield for damage. Our windshield has a massive crack and it was not noted on the report. It sure makes us wonder if ANY of the other inspection actually happened … When this oversight was brought up to the service advisor, it was shrugged off.This inspection is “free”, but anyone with a sense for business knows that they build this into the cost of the oil change service. It would be better if they either offered this as an option or maybe just did a thorough inspection in the first place. I don’t like paying for a service that isn’t performed properly.
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January 2024 by Bob G
I was completely satisfied with the service I received at Uftring Weston Cadillac/Chevrolet in Peoria Illinois. My vehicle was repaired quickly. The work done was thorough and explained completely by all involved. All the employees were professional and courteous!!
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November 2023 by Madison Wright
My end result was better than the process. They helped me get a rental through my warranty company when they couldn't offer me a loaner vehicle, fixed everything on my car and worked with my warranty company to their best ability, and even took money off of the battery installation because my car was already undergoing a lot of work. Overall it was a stressful process, but i was satisfied in the end. Thanks Uftring.
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November 2023 by Anne Castagna
Uftring Cadillac/Chevrolet is the best when it comes to customer service. We can always depend on their service department to give us the best car for put car.Service: Electrical repair
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November 2023 by Robert Knopp
They were all very helpful and went and picked up my vehicle and did everything they could to help out and I’m from out of town and they still treated me great thanks again to everyone theirService: Transmission
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November 2023 by Rick Hale
Dropped can off for a leak, they called and tell me a price. I asked if warranty covered it and I got treated like I should have that memorized. Never used a warranty before didn't know how it worked. Then they told me it is covered I, said it could be fixed Wednesday I asked if my warranty covers a rental and I was told "I didn't check for that even if it does I don't have one to give you" . Picked my vehicle up and said call when parts get in and they said I can't get you in until next week if you take it. Said that's fine I need my vehicle for work. Get it all fixed following week then tell me I need new tires ( have less than 1000 miles on them) feel like I was being taken advantage of because I'm young.Service: Steering & suspension repair
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October 2023 by Irving Bright
Service on my 2015 Cadillac Escalade has been near excellent. But the price for service is really expensive. I have been doing business there for at least 15 years and Chuck my adviser has done a fine job with my vehicles. Overall rating would be 5 star if not for high labor price increased since the pandemic.Service: Transmission
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August 2023 by Brett
I’ve been taking my car here for 11+ years. I’ve had mostly good interactions with the service staff. They do good work and are a reasonable price. I recently had to take my car back multiple times for one repair but in the end they got it figured out. I think if you have a Chevy or Cadillac this would be the place to take your car.Services: Transmission
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August 2023 by aj elite
Fast, friendly service, oil change and rotation was $90 which is steep but that’s what you expect at a dealership. They say there’s a car wash with every service but the past 2 times I didn’t receive one, and the car wash was clearly in operation. When you’re paying for a premium for dealership service you expect at least what’s being advertised.
