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February 2024 by Dr. Mohammad Shamsuddoha
I had to drive from Macomb Illinois to peoria which is 70 miles away to return an item.
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January 2024 by Laura Varwig
I had a great experience in this store recently. Tis the season for returns so the line was a bit long, but my Amazon return went super smoothly and I was in & out. It was really simple!
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January 2024 by Sara Lynn
Really not as bad as people say it is. Everyone was nice and courteous. Packages arrived on time and undamaged for xmas.
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January 2024 by Kaleo Sargent
After seeing all the 1⭐️ reviews on this store lately I wasn’t thrilled to have to return 8 packages on a Saturday afternoon. But Layla helped us and she was very patient even with a long line of people behind us. (Yes the people in the line might’ve been mad) But I was happy that she made sure our packages where going to the right place and weren’t gonna get lost with all the chaos of Christmas returns.
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January 2024 by nyonna johnson
I love sending my packages here im never in line longer then 5 minutes! Mikayla is so fast and helpful and explains everything so well! I definitely will be back.
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January 2024 by shaun
I had an amazing experience at this store! The people were so nice and helped me with what I needed. I think the girl that helped me was named Layla, she was so sweet and was very patient with me.
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January 2024 by Alaysia Marie
Mikayla and Monica were very helpful in sending my packages off, great customer service during this busy holiday season!! Thank you!
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January 2024 by Miranda Tortat
Great store and clean
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December 2023 by Christopher Marlowe
“Is Tokyo a country?” …. “Girl I don’t even care about that tape, the owners ain’t here and I wouldn’t care if they were….”(clerk tosses a customer’s shipment into the corner). I left. No way entrusting these clowns with our holiday shipments.
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December 2023 by Jennifer Lemkemann
Tis the season. I realize we are tired and weary this time of year. But this location could really use some training on customer service. One employee in particular that I have ran into on 3 separate occasions. I have witnessed her being rude to customers and also cuss at the other employees. I am shockedat this behavior. I am very understanding of the stress levels around this time of year and being short staffed but this is uncalled for.If I knew of another location I would definitely try it to see if the service was better.
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December 2023 by Nick Jones
After checking with UPS about shipping a bottle of whiskey to my father-in-law and being told the UPS has a liquor license and can I drive over a half hour to do just that and get told that UPS and there Branches are entirely separate companies and their branchs and offices are not licensed to ship any form of alcoholic products and that the only way you can do that is going directly to UPS and then proceeded to not explain to me what that even means like I was at UPS. But I'm being told that UPS and UPS is two separate companies which makes no freaking sense like are they telling me that there's different UPS companies or are they saying something else? I don't get it because they literally said that UPS and UPS are two separate companies and now I have to go to UPS to ship the bottle to my father-in-law. I know this is kind of a long rant, but that makes absolutely no freaking sense whatsoever. So I guess I'll start doing business with FedEx if UPS wants to be so bloody confusing
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December 2023 by KC Rosburg
BEWARE OF THIS LOCATION DUE TO THEFT!!! Used this location to ship holiday cards and photos. They stole the cards and sent an empty envelope instead. DO NOT USE THIS LOCATION AS THEY STEAL FROM YOU!!
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December 2023 by Jim Rustman
What a joke this place is… I’ve gotta pay for an envelope when sending ground??? lol I’ve been a customer for awhile i will tell everyone to never use your location based solely on that. How am i supposed to send a letter without your UPS PACKAGE!! Wow and then i overheard someone you charge $2 to tape packages wow!! Petty hahaha and then when i have been a customer for years and your response is the exact way that an ignorant business owner is i agree hope people dont shop here. Actually they do give free envelopes when you use there service for priority.. hmm so just go to the east peoria location that isn't a franchise and they will definitely be willing to help you. Happy holidays
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December 2023 by Allison Batt
I will do everything I can do avoid this location in the future. There is zero customer service, and I think everybody that was in the store with me tonight would agree. I get that it’s getting close the holidays and I am sure this store gets very busy, but that is no excuse to be short with customers, rude, or throwing packages (yes, literally throwing) to the side in frustration. I have so much empathy for front facing retail employees during this time of year typically, but the way this female employee treated us tonight just because we were missing the original box to our package is not okay. Not one time did we act inconvenienced or upset that we couldn’t do our return. Either get your employees more support during the busy times or do some customer service training with them…
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October 2023 by David Hill
Such a sad decline in customer service since I moved to Peoria approximately 5 years ago. I ship a lot of packages since I sell albums on Amazon, and prior to whatever change in ownership has occurred, the people before were amazing, hustling and bustling people through, always maintaining a cheerful and helpful attitude, going that extra step. Now the place is full of rude, churlish, smart aleck employees who act as if it's a burden to even be there. The place is dirty, messy, and disorganized. What a shame.
