“I was down on my luck, had a misfire in my engine. I know NOTHING about cars and was super bummed because every other auto parts location (I tried 3), turned me down to help me change my own spark plugs. I was traveling home from Wisconsin down south with no family near and the O'reilly's team answered my phone call with such a kind spirit. They told me to come on over to borrow the tools and assured me that someone would be there to walk me through it. They were super understanding and even when I'd beat myself up for not knowing much about cars, they reassured me they were there to help. Two employees showed me the tools to borrow and helped me apply my military discount to the pieces. And a former Oreilly employee happened to be near and offered to replace them for me. I was back on the road in no time. And super grateful for it. Thanks Oreillys!”
Battery Stores
“I was down on my luck, had a misfire in my engine. I know NOTHING about cars and was super bummed because every other auto parts location (I tried 3), turned me down to help me change my own spark plugs. I was traveling home from Wisconsin down south with no family near and the O'reilly's team answered my phone call with such a kind spirit. They told me to come on over to borrow the tools and assured me that someone would be there to walk me through it. They were super understanding and even when I'd beat myself up for not knowing much about cars, they reassured me they were there to help. Two employees showed me the tools to borrow and helped me apply my military discount to the pieces. And a former Oreilly employee happened to be near and offered to replace them for me. I was back on the road in no time. And super grateful for it. Thanks Oreillys!”