Gailey Eye Clinic provides thorough eye exams and professional eye care in the Illinois Valley. Many patients describe it as their best eye care experience, with reviews noting the genuinely friendly, pleasant, helpful, and professional staff. The facility is clean and welcoming. Check-in is fast, and the team is quick to answer questions and concerns. The eye doctors, specifically noted, are amazing and take all the time needed to explain procedures. They listen to patients and answer questions thoroughly, which is highly appreciated. Appointments run smoothly, and emergency visits are accommodated. The technicians, assistants, and receptionists are also consistently praised for being kind, gentle, and pleasant. However, there are significant criticisms regarding the optician for glasses. Multiple reviews report problems with correctly made lenses, requiring remakes. A specific policy of a 60-day warranty from the initial—sometimes incorrect—order, rather than from pickup, and a single callback attempt have caused major customer service issues, leading some to state they will not purchase glasses there again. Despite this, the clinic is highly recommended for medical eye care needs.
Everyone is wonderful there! I just picked up new glasses. I love them!
October 2023
This was the best eye care experience I've had in 20 years. Everyone was genuinely friendly and professional. After putting up with a lack ofprofessionalism elsewhere I decided to try Gailey and am so glad I did. Highly recommend them for your eye doctor and eye care needs in the Illinois Valley!
August 2023
Great people! very professional.and friendly. I had cataracts removed.and I am very happy with them ,
