Gailey Eye Clinic provides thorough eye exams and professional eye care in the Illinois Valley. Many patients describe it as their best eye care experience, with reviews noting the genuinely friendly, pleasant, helpful, and professional staff. The facility is clean and welcoming. Check-in is fast, and the team is quick to answer questions and concerns. The eye doctors, specifically noted, are amazing and take all the time needed to explain procedures. They listen to patients and answer questions thoroughly, which is highly appreciated. Appointments run smoothly, and emergency visits are accommodated. The technicians, assistants, and receptionists are also consistently praised for being kind, gentle, and pleasant. However, there are significant criticisms regarding the optician for glasses. Multiple reviews report problems with correctly made lenses, requiring remakes. A specific policy of a 60-day warranty from the initial—sometimes incorrect—order, rather than from pickup, and a single callback attempt have caused major customer service issues, leading some to state they will not purchase glasses there again. Despite this, the clinic is highly recommended for medical eye care needs.
Very nice atmosphere. Staff is friendly and welcoming. Wait time was minimal
September 2025
Here today for the first time, they were nothing short of professional, very polite, welcoming staff and the Dr was incredible. Got my frames and all picked out and everything went well without a hitch. I wish I could stay longer in this town, thank you for treating me kindly.
June 2025
Everyone is wonderful there! I just picked up new glasses. I love them!
