Kohl's is a retail store that offers a wide range of products, including fashion, footwear, beauty, and home decor, all designed to fit customers' personalities and budgets. The company is committed to giving back to the community through its Kohl's Cares initiative, which involves donations of talent, time, and money to make communities happier, healthier, and greener places to live and work. Kohl's fosters an environment of inclusion and belonging, where associates and customers can be their authentic selves. Customers can shop in-store, online, or through the Kohl's app, and enjoy the benefits of sales, Kohl's Cash, hassle-free returns, and free in-store pickup. While some customers have experienced issues with long lines and limited checkout options, the overall shopping experience at Kohl's is generally positive, with helpful and friendly staff who assist customers in finding the right products and discounts.