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March 2024 by Mike S.
Why you cant give negative stars is still a wonder. Bought a 3 thousand $ TV with a 3 year warranty, then when it stopped working less than a year later, they told me they dont sell electronics anymore so the warranty was now void...even though it was paid for. What a fk'n scam!! So they sold me some bullshit, then tell me they wont honor it. Good job assholes! Go fk yourselves with your own isht!!
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November 2023 by Ricky P.
Paid for delivery and installation of a washer and dryer set. The delivery drivers were extremely rude and ignored the delivery instructions. Then as I was calling Sherman's, the drivers unloaded the machines WITHOUT PROTECTION onto a gravel driveway and left. I was told they'd refund the delivery and installation fee, but I could either move it myself or let it sit outside in the elements until they could schedule another delivery team in a couple days. Go anywhere else. This place didn't even try to make it right, and that's after spending like $6-7k in the last two weeks at their store. It goes without saying I told them to pick it up and refund me so I could order elsewhere!!
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October 2023 by Karla Bacon
I had excellent service when working to order a refrigerator and stove. The input on products and providing the best pricing without having to wheel and deal removed a lot of stress! Coordinating delivery was also easy to discuss- Thank you!!
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October 2023 by Joshua Waytenick
1st time purchasing a refrigerator and freezer combo French door. Everything went smoothly. Alex was our salesman & he was knowledgeable & professional. He answered all questions and set us up with next day delivery. Great experience ? Thank you!
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October 2023 by Rhonda Fogle
Justin made our day! He was so personable and knowledgeable guiding us through the choosing and purchase process of our new stove. My husband spun the customer wheel and won another $100 off the already fantastic sale price! Justin was incredible - chatting with us and relaying stories and pointers in places to visit on mutual places visited or planning to visit on vacations. The store is beautiful - inviting while being spacious and organized with every choice possible to choose from whether furniture - appliances or televisions. We felt like family! You can bet any future purchases we make will be at Sherman’s in Peru when the need arises! Thanks for the awesome experience ! Can’t wait to start baking ! You never get a second chance to make a first impression and we are totally impressed ! Kurt & Rhonda
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October 2023 by Kathy Cooper
I was thinking of purchasing from another store, but Austin changed my mind. He was professional, friendly, knew the products and I felt like he really cared about us as a customer. Delivery guys, Marcus and Zach were so professional and nice. Great team you have!!
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October 2023 by Lois Nawrocki
Alex was very helpful and polite. My Whirlpool refrigerator is scheduled for delivery next Wednesday. I was really surprised at how many I had to choose from. I’m very impressed by the qualitythroughout the entire store. I need a new mattress and will give Sherman’s a good look.
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September 2023 by Sharon Nelson
The staff met me at the entrance and assisted me in with my walker. The show room was set up very neatly and tastefully making me feel warm and welcome. Jose was very helpful and friendly but not pushy or intrusive. He listened intently and was able to answer all my questions to my satisfaction. I found a product I was interested in and decided I wanted the product after leaving the store. Called Jose and able to place my order. I will be getting my new chair within 6 weeks. Can hardly wait!!! Sincerely, Sharon N., Ottawa, IL
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September 2023 by michele mcguire
Austin was super helpful and kind. I was unsure of a feature of the dishwasher we wanted to purchase. He validated it and put in the notes that if the dishwasher didn’t do what he said it would(it was a steam release thing) that they would stand behind what he said or take it back. That’s good service.
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August 2023 by Kerry Gerding
The salesman Alex was very knowledgeable and patient during my shopping experience. The two delivery men very conscencious and neat with their work. Awaiting the Temps to cool off to ensure things are working properly but we are headed in the right direction! I highly recommend Sherman's. Great prices and 7 day per week delivery!! ?
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July 2023 by Colleen M
Delivery notifications and ETA were very helpful and accurate. Unfortunately my experience was disappointing and was left with a non-working dryer because they brought the wrong sized gas line hose. This mistake was going to cause my 5 person household to be without a dryer until “sometime next week”. After multiple calls I finally received a partial refund of the delivery service in order to gather the correct hook ups on my own. Poor customer service in my opinion.
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July 2023 by Google user
Once the oven was finally available, the service was excellent! Delivery and instructions helped. Then finally after I had electric and floor adjustments made, a man named Austin installed the complicated oven. He was really wonderful! Thank you, Sherman’s!
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June 2023 by Sara Fradeneck
The delivery guys were GREAT!!! Rebecca went above and beyond to get our appliances to us as quickly as possible... it was a great experience.We will continue to shop at Sherman's for all our home needs!
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June 2023 by Mercy Smith
Came in 2 different days was greeted byAustin the first day and I was very very impressed with his knowledge and he gave me paperwork with what we talked a couple of days later I came back and dealt with Terrance. Absolutely fabulous service from both of them. I cannot say enough about your staff. I was very happy with what I purchased. They were a stackable washer/dryer with a gas dryer.Like I saidI cannot say enough about the tremendous service that I received. Thank you very much. I will be referring folks and going back again have a great day.Mercedes Smith
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June 2023 by Guinevere Swanson
Robyn at the Peru location was a great help when I was looking for a new chair. The selection they offer allowed me to find just the right one. All the staff was friendly and the store was set up beautifully.