-
February 2024 by Dragonbird Shawn
The helpful hardware man wasn't very helpful. My husband went here today and recieved such horrible service...actually it wasn't service. The man there made him feel like he was bothering him. Won't be back!
-
January 2024 by Bruce Wayne
I came in to buy a snow blower that said was in stock online, but when I got there a young man said it was not. It was near closing time, and after the young man walked up an older gentleman with a mustache and white hair walked up and literally was almost raising his voice that store was closing. He looked like he potentially pooed his pants because of the smell.
-
January 2024 by Louis Taylor
Item (Taco Rack) was placed on the shelf with the wrong price. It rang up for a higher price. I called it to there attention and the asst manager declined to honor the price on the shelf. Stating that someone could have put it in the wrong place. I asked to see where the item normally is, she was unable to show me.
-
November 2023 by Michael Paniak
Needed combo locks. Easy Peasy!!
-
November 2023 by Cuz Ihadto
Went to buy a snow blower that showed as "in stock" at Buikema's on the Ace website. When I arrived, I showed the cashier the item on the Ace website. He checked and confirmed the item was in stock, but they were either unable or unwilling to get the item out of stock for me. I suspect the latter and will not shop at Buikema's again due to the complete absence of customer service. My recommendation to Ace is to not show items as "in stock" on their site if the store is unable/unwilling to provide it. My recommendation to potential Buikema's customers is to call ahead and ask if the item is in stock AND if they will get it out of stock and sell it.
-
October 2023 by Justine Hawkins
Just went into this Ace to purchase paint and was told it was too late. Three employees all standing by the door with nothing to do. The older gentleman with a mustache refused to let the younger employees mix up a quart really fast. I’m pretty sure it was just because he soiled his depends. Would not recommend this smelly location. Hopefully they find some more able bodied employees.
-
September 2023 by Joe Serio
Amazing customer service experience. I had purchased a decently big ticket item and there was an issue with how the manufacturer sent the product upon unboxing. It was disheartening, but I went back and the staff at Buikema’s Ace fixed my issue on the spot. This is off th beaten path for me, but I will be back for sure!
-
September 2023 by Peter Tyrner
Employees extremely helpful! You don't feel like an idiot asking questions! Very comfortable atmosphere!
-
August 2023 by Chuck Beutel
Very helpful staff helped me select my new Weber grill.
-
July 2023 by Kathleen Orszulak
Very nice people willing always to help.
-
June 2023 by H H
They have the nicest people that work there and you could ask the dumbest question and they make you feel like they only came to work that day to answer it.
-
June 2023 by JD
This place has everything! Mike was very helpful!!
-
May 2023 by Douglas Olomon
This store is fine if you need to buy specific item. But services lacking. Screen repair prices very expensive compared to other Ace Hardwares.
-
April 2023 by Henry James
I personally like going to a hardware store like Ace better than a big box store.
-
April 2023 by Joe Maldonado
Always have what I am looking for and I'm in and out
