CarMax, a leading used car retailer, offers a wide selection of vehicles in Plainfield, IL. The company's commitment to providing a hassle-free car buying and selling experience is evident in the positive reviews it has received. Customers praise the clean and welcoming facilities, where they are greeted promptly and offered refreshments. The sales and service teams are described as efficient, organized, and helpful, making the process smooth and pleasant. Customers who have purchased or sold vehicles at CarMax express satisfaction with the fair pricing and the ease of the transactions. One reviewer highlighted the exceptional service provided by a specific employee, Ash, who assisted in resolving a locked car issue. Another customer mentioned the helpfulness of employees, including Fred, Mark, Ash, and Alex, in finding a car that fit their budget. While one customer had an initial challenging experience, the manager addressed the concerns and provided a satisfactory resolution, demonstrating the company's commitment to customer satisfaction. Overall, CarMax is highly recommended by its customers for its efficient, friendly, and straightforward car buying and selling services.
Ryan made buying my new vehicle quick and easy. Other dealerships gave me such a hassle, I was in and out in my new car in an hour! Thanks Ryan!
January 2026
Sold our old van basically online, got an offer and accepted it, dropped it off, signed some paperwork and got a check. It was the easiest transaction, car sales related, that I have ever experienced. The gal at the business desk was very sweet and our sales representive was awesome too. Completely stress free!
December 2025
Ryan is good at his job, props to whoever hired him.
