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November 2022 by Chris M.
I love this place. They have unique and ordinary items especially when you're watching your carb intake.
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October 2022 by Pamela P.
I visited the Costco in Plainfield today with my husband. Our experiences prior have always been very pleasant with the employees however that was not the case today. We were checking out, Aubree S was our cashier. I wanted to have an item deleted off my order and she said she couldn't do that and she'd have to re-ring everything again. I couldn't understand why, she was very rude to us, rolling her eyes and her tone was not very nice. A cashier manager corrected her telling her yes you can just delete the item and she even gave the manager an attitude and rolled her eyes at her. I think I will start shopping at the Bolingbrook location as we have never had an issue there. We were very upset how she treated us and embarrassed how she spoke down to us and very loudly I might add.
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September 2022 by Gary A.
Costco has no business using this service Transmotion to do any installations. I left 14 messages over four days. not one callback. I emailed them seven times and finally got one response, but it took days. Free install never happened on my dishwasher. I'm elderly and put this dishwasher in 20 years ago, hence not this time. First installer said " no can do because I afraid I scratch your floor". So the next day, I lowered the wheels like I did when I put it in. Out it came, no scratch , no problem. So they come back out and tell me they don't have the adapter to hook into the water line so they can't install. I'm calling a plumber and sending bill to Costco. I wish I read all these horrible and negative reviews before. Costco needs to wake up. Plumber took less than hour. $185.
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June 2022 by Keith L.
The tire center and it's manager are outstanding!! Professional and knowledgeable staff that will help you with selection and problems after purchase. I feel the service here is miles above Discount Tire.
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April 2022 by MsDusty 5.
I was looking for a new TV an wanted to come and see what's new in home entertainment and Jeff in Major Sales came right up and offered his help, I didn't have to go FIND someone and hope they knew more than me! He was very knowledgeable and did a great job! Love shopping here, very clean and organized and very friendly associates!
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March 2022 by Josh S.
The customer service at this location is the absolute worst. The cashier was snippy and short when we mentioned that we had a purchase that was tax exempt and her attitude turned snarky. She barked that she was the only person to load our cart and she needed it but we still had stuff in it. Sarah was so rude, nasty and short. This was my parents first time stepping foot into a Costco and based on their experience they will be keeping their Sam's Club Membership. Not at all impressed. Fortunately, I was able to speak to a front end supervisor and she took the time to listen to our experience and seemed appalled by the cashier's behavior.
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March 2022 by Patrick H.
Always friendly staff, selection is pretty on par with other costcos. Can't wait for that whole area to get built up more too!
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February 2022 by Kris P.
Was at this store, very clean everyone was quite pleasant. As for one of the review that said the black woman at the door checking cards racially profiled him...Oh hold up.. she's a woman color or race makes no difference. You got the time from the drive from your house, to parking your car, to the door of the store to find your card. Flashing it like it's a badge don't make it seen. Unless you ain't that smart to find it before you arrive at any Costco and hold it up so the greeter can see it. Thank You to everyone who is an essential worker, I appreciate you!!
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December 2021 by David B.
Walked in and was immediately racially profiled from the greeter. The black women checking cards yells at me for not showing my card "long enough" to her but let multiple others of her own race walk by without a word. I shake my head as I walk away and under my breathe said "Jesus Christ". She then calls security and two employees come find me while shopping and this woman claims I used profanity at her. So apparently Jesus Christ is a bad word now. I also use this for my business spending over $300/week but I'll now be going to sams club instead.
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December 2021 by M G.
Don't get me wrong the store is really decent always clean great products. But when it comes to the bathrooms they're absolutely disgusting. I mean most of the toilets are clogged there's toilet paper all over the floor.
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November 2021 by Tim H.
Everywhere I Go WE get five star service. Always enjoy my visits, the staff are very helpful. Very clean! I just wish someone would come wash my windows and check my oil for me. Those crazy kids should have taken engine repair in high school. I told them they could have had a really good career working on engines. Happy Thanksgiving!
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October 2021 by Susan M.
I have been going to this store since it opened and found that the store was very nice, along with the employees in comparison to the other one in Naperville, on rt. 59. Today, all that went out the window with the tire department. I bought my tires at COSTCO, have pulled into many COSTCO's to have my tires checked or filled with air. Today, Erica, aka Hitler, sat outside the service area in a mini-van beeping the horn at me to move - I had stopped to ask if someone would check my tires as the low pressure light came on - and pointing me to get out of her way and yelled across the lot at me. Really? Is it necessary to be so rude? I finally got one of the guys in the department to fill the tires...after much arguing with me that I can do it myself at the newly installed air pump.... I'm sorry, I don't know how to use this and the last time I tried, I over-inflated my tires which is just as bad as not having enough air. Is it necessary to be so rude to people who ask for help with their tires that they bought at your store? I guess that's how these employees show their appreciation. They clearly don't appreciate customers and would rather they just go away. Not a good experience at all. If you are in a customer experience position and can't accommodate customers, you should be fired or quit as you clearly do not like your jobs.
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September 2021 by Ej M.
Usually busy at any Costco, but this newly opened location is great convenient and not too busy. We came to shop this location a few times now. This morning was a bit different. At the check out counter, Ken K was helping me. Ken was not so pleasant. No greetings, making negative comments. One can expect little more happy virus at the Costco.
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August 2021 by Vicente L.
Wonderful management, cashiers, and floor staff. Almost always stocked and the employees are very kind even when it's uber busy. The gas is always a good 10-20 cents/gallon cheaper than anywhere else and the quality of products is outstanding. Highly recommend
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June 2021 by Richard C.
Rude gas pump attendant. Seems like he wanted to be security or a cop or something. Yelling at customers. Saying the same thing over and over again. Costco needs to have management or security cameras watch this gas pump attendant and how he acts and treats customers. We left and went to the nearest Shell Station due to being treated this way.
