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January 2024 by Shana J.
I picked my daughter up from track practice around 5:10 pm on 1/30/2024 and was told by her coach she needed running shoes. Her coach suggested that I go to DNA. Arrived at DNA around 5:30 there was one customer and one associate in the store. I was not greeted when I walked in. Me and my daughters took a seat waiting for the associate to become available. Ten minutes have passed no one else is in the store and still no contact from the employee stating he will be with us when he is finished. The customer that he was helping was making a return and from there conversation he was looking for her receipt on the computer. Once he found her receipt, he brought her out another pair of track spikes to try on. He walked her over to the seating area where we were, pulled her shoes out of the box for her so she could try them on. Still the employee said nothing to us. He then proceeded to watch her try on the shoes leaning on the wall as she did so. At this point he is making it very obvious that he does not care to help us. He could have said I'll be with you guys in one moment or what brings you in today, to have us start looking while he finishes up. I told my girls to get up so we could leave as we were heading to the door the employee finally said I'll be with you in a moment. No thank you, I will not spend money where I am not respected.
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December 2023 by Margaret Barnard
This store has a large stock of different kinds of running shoes shoes, all beautifully displayed, and the personal customer service you get in choosing a shoe is amazing!
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December 2023 by Marc Chytracek
Great selection, very knowledgeable.
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November 2023 by Michael Richardson
Love this store. I went in to try on some shoes that I thought would be right based on online searching. When I arrived I explained my situation and they gave me the shoes I was looking for but also recommended a whole lot of others. No pressure. No upselling. Just trying to help me find my shoe. I ended up choosing something else based on fit. Would I be able to do that online? No. The price was just as good and they even have an awesome return policy. I’m now a lifelong customer. Great work DNA!
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June 2023 by Matthew Cosenza
Great service. When I walked in I was asked what I do. Then he had me walk barefoot to see my gait and assess my support needs. Then checked my size and brought a few recommendations out. Had me try them until I was satisfied. 30 day policy if I don't like them is great too. It's a lot to invest in a shoe, but well worth it.
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June 2023 by Emily Tracy
I would definitely give them a five but my experience this most recent time wasn't that great. So, I just moved into the area and I am an RN. The first time I came in, a lady told me all about what they did there, she was so sweet, and I enjoyed coming so I decided I would come back and have them look at my gait and try to help me find a good pair of shoes. The second time I finally purchased shoes and I grabbed two heavy duty running shoes and some recovery sandals. The guy was so nice, worked with me and we got it down to a pair that felt great just walking. I went to work and face planted because the roll in the shoe was too much for my ankles. ? So I went back this most recent time, didn't even get a week into the shoes , and I returned them due to a 30 day refund period. The two people there definitely were rushing and seemed soooo irritated I was bringing shoes back?. They seemed irritated that I brought them back, rushed me to find out the other shoes I had, and were ripping through the return and me trying new shoes on. I was going to grab two shoes but this experience I grabbed one. They kept having me try on super expensive modles of the shoes and it was horrible. They were much nicer to the other customers but were kind of rude to me. I worked 10+ years in retail before I became an RN so I am well versed in customer service and if you are irritated I brought shoes back, that should never, ever show. I am super disappointed in my most recent experience and I was going to tell all my coworkers about this place but now I am going to go to a different shop In bolingbrook. You would think to keep a customer who you know will buy shoes regularly so that's money coming into the store but that was lost due to this experience. I'm big on writing great reviews for people but this time just left a sour taste in my mouth. I hope the two remember going forward to treat every customer the same no matter how you feel and I hope that never happens to anyone again. Thank you to the lady with the long hair who was so kind to me and the guy who also treated me well. You two did great. The other two, not so much.
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June 2023 by Loretta Rossini
Thanks to Angie Shoger at DNA Active Lifestyle Outfitters in Plainfield. I have the best outdoor fishing wear a fishing man and woman can have. Angie’s knowledge of the outdoors is priceless. Not to mention she gives great customer service. If you stop at the store, ask for her. She won’t let you down!
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May 2023 by Chuck Vasicek
What an awesome buying experience!I’m an intermittent runner who’s been buying my shoes from the big retailers.Never again! I’m going to DNA from now on.Their staff is supremely knowledgeable and were able to fit me with several options to choose from. They encouraged me to run outside with each pair to determine what felt right for me. What a difference!I decided on a great pair of shoes and since I’m kind of a cheapskate, I compared online prices.They were right inline with any online retailer I could have purchased from.I’m now a big fan of this store!
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May 2023 by Kingyiu Wong
Had a great experience with Jim helping identify the problems with my feet and picking out the appropriate shoes for me. I broke into them and ran a half-marathon last weekend in them. These were definitely the most expensive pair of shoes I’ve ever purchased but you really do get what you pay for. Overall, Jim was great and the shoes are great. I’d recommend them and go there again for my running needs!
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February 2023 by Paola Backus
DNA has a lot of selection of shoes, and the service was excellent. I went to Nike, New Balance, Under armour looking for a pair of track shoes for my son that has wide feet but they have absolutely nothing. A few mommies from Facebook mentioned DNA and they were completely right. This store has everything you need and the gentleman was so patient, I think he brought at least 10 pair shoes. My son finally found what he was looking for. Thank you DNA!! I wish I could give you 10 stars
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February 2023 by Chase Bell
All the staff here know their stuff and care about it too! Andy, the owner, helped me figure out what I needed for my first pair of running shoes and made it super easy and stress-free. He even donated to our local percussion group! ☺️ Go to them for great shoes, vibes, gear, and advice!
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January 2023 by Jon Serna
Walked into this store after buying some shoes online that were hurting my feet during runs.I got my feet measured and the attendant brought out about 5 different pairs of shoes that might fit me better.I was able to try each one of them for a few minutes on the treadmill and was able to see which shoe was the best for me.I would highly recommend going to DNA as they are professionals in their field with a high quality selection of shoes!
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January 2023 by Trisha R.
This was one of the best experiences I've had! There was a lady working, I missed her name, she was so helpful! She measured my feet, looked at my arches, and watched me walk. The very first pair of shoes I tried on were heaven! I never had shoes feel so good! We tried a few more on but I was set immediately! I also was interested in another pair of shoes that they did not have in my size so she ordered two sizes so I can try them on! They were so nice and knowledgeable. I will continue to buy my running and walking shoes!
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December 2022 by william wright
DNA is an awesome place! I went there a while ago for some foot issues and they gave me a set of really good insoles... saved me LOTS of pain from completing my day to day job.I also just bought a new pair of boots for myself and shoes for my wife. Both fit us perfectly. The staff is knowledgeable and friendly! Can't ask for more.
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November 2022 by Dane Brunswick
Came in looking for new shoes for a marathon I was training for. I had an idea of what I wanted when I walked in. They promptly explained to me why my idea was wrong, and that I would likely have caused myself issues. They steered me towards a couple of options that would work better. Ended up grabbing a pair of On Cloudmonsters and could not have been happier. Will definitely come back when its time for another pair! Great service!