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April 2024 by Omar A.
Be cautious! This place is not trustworthy. I brought my car in to fix a single flat tire (which had been newly installed just two months prior), and they quoted me an outrageous $750 to replace all my tires, which were in good condition. The so-called manager even refused to fit my spare tire (donut) for safety purposes and gave me back my car with the tire still flat. This isn't the first time I've had issues here. On a separate occasion, I took my van in for some mechanical work. It had a fully functioning AC when I dropped it off, but by the time I got it back, the AC was malfunctioning. They then had the audacity to quote me $1200 for the repair. I can't tell if they're deliberately causing these problems or if they're just bad luck.
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February 2024 by Lorie Culhane
The technician is very young and I believed he’s lack of experience. He actually rotate my tires incorrectly. I came back and the manager was kind enough to admit what he did. So he rotated it the correct way
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February 2024 by Life is Good
I stopped in to get an Alignment completed. The form with the completed Alignment displayed the left back side in red. I also requested an inspection and it wasn't done. I will never return to this location again.
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February 2024 by Yuksel R GUREL
They have so friendly customer care. They not rush and push you so you can explain all problems what’s going on also u can ask how to fix cheapest and safe way. The technicians care about appointment time. They take you in time and get you out as soon as possible. I got some discount I like it for the tire replacement I knew they always have some deal here. Waiting salon also clean and large you won’t gonna bored.So strongly recommended for safe fix.
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February 2024 by Tom A.
Personable staff who welcomed my business!!! Vehicle was done quickly and they also told me about a part/service that is under warranty. Great experience again at this store!!!
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February 2024 by Savina Saldanha
Very poor service, I came in here with my Mercedes for a simple oil change and after they gave me the car back almost immediately I got a alert on my car saying “reduce oil level” after this I went back to them within a week and they apparently fixed it but I still get the same notification. They refuse to help me and are quoting another oil change to fix this where I have to pay again. Very poor customer service
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February 2024 by terry gallimore
They took care of me
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February 2024 by Jordan Buenoo
DONT take your car here. I took mine in for a simple oil change and my oil pan drain plug was stripped by their tech. I was then told that my plug was stripped prior to service when I knew for fact that I hand tightened with a ratchet last oil change. My word against theirs…After being a returning customer for over 2 years, being talked to like a child by the manager and getting quoted $700 for an oil pan replacement for their mistake, I learned that this shop is EXTREMELY rude and deceiving.Save your time and DONT take your car here!
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January 2024 by Cheryl Geary
Professional, courteous and tell you exactly what you need. I’ve been doing business with them for many years and couldn’t be happier. They all deserve to be praised for what they do. It’s not easy being a mechanic, but they know what they’re doing. I’m so happy that they are in my neighborhood, and I can rely on them for all my car needs, including tires. Thank you Firestone for all you do!!
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January 2024 by Steven Thompson
Excellent service and done quickly too. Explained all charges perfectly. Answered all my questions.
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December 2023 by Ronald Driver
No headache no hassel, just dropped van off and picked up and signed and drove...
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December 2023 by blastro91
Don’t go here, the guy on the phone is extremely rude, he was treating me like I was dumb because I asked questions about the process.I don’t know if he was just having a bad day that’s just not how you treat a customer. Denied me service for an alignment and tires. He said he was busy even when I asked when it would it a good time to schedule an appt. They definitely need to trained on customer service, not pleasant to deal with. Used to go here because it was the closest shop to my home but never again. Take your bussiness elsewhere!!!!
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December 2023 by Jeff Anderson
Rooms were clean. Front desk was very friendly. But no breakfast? We kdid not expect to have to pay for Starbucks breakfasts...
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October 2023 by Elyce Meyer
the most kind employees i have ever come across! Especially the manager Angel. i am a single mom of 2 and he gave me the absolute best price out of any estimates i have gotten in the past. Everyone there is very informative and knows what they are doing. i HIGHLY recommend using firestone in plainfield on route 59! Best auto center i have ever been to!!
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August 2023 by Jay Shill
Expensive repair shop. Do not use. Go elsewhere. The only reason I used them was because they were open on Sunday. My only day off and the car had to be repaired. Had front brakes done on my 2012 Toyota Yaris. New front pads and rotors installed for a price shattering $467. I had no choice. By the way it's not a BMW. The nationwide average repair for new front brakes is between $250 and $500. The higher end price is for luxury cars. Parts for this car at a auto parts store retailed for $156 with tax. I would not even bother getting estimates here.
