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February 2024 by Mary C. S.
I can always find what I need at very good prices. Staff is always competent and friendly, and love the special events, such adoptions. My go-to place for my kitty's food and toys.
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February 2024 by Dan Fried
I’ve not had good luck with Petsmart grooming and strongly recommend the Plainfield location of Pet Supplies Plus. Courteous staff and impeccable service in the grooming department. I will be returning.
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November 2023 by Cynthia Lynn-Guzman
Staff very attentive, friendly and went to great lengths to assist in finding alternative dog food brands during the Victor food recall.
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October 2023 by Jay V.
I have never been more disappointed in the quality of a pet store. For a company that holds themselves to such high standards, I'm surprised this specific store hasn't been kept up. I came in over a week ago to bathe my dog and found mold growing around the tubs, floors, and walls. I asked to speak to a manager, and this ogre looking lady named Taelor walked up with the biggest attitude I've ever gotten from a retail manager. I expressed my concern, assuming that as a manager, she'd care to know if she wasn't already made aware. She rolled her eyes and said she already knew and that they would take care of it when they got a chance. Now, over a week later, the problem looks worse, and you can smell the fumes from the mold. I walked into the room for a moment and felt sick. I'm surprised the workers even tolerate the fumes enough to clean in those rooms unless they are not even doing that. I'd hope for the sake of the workers and other paying customers that this gets resolved, but until then, I'll gladly take my dogs to any other location.Oct 7thFollow up on my last unfortunate review. Came in again a few days ago to see if maybe I can get my dogs washed. Saw the same manager Taylor so I wasn't going to bother to ask if she actually did anything about it. Went into the bathing bunker and behold I see the mold problem still hasn't changed. I drove 10 minutes out of the way to another location and got my dogs cleaned up. Nice to know that not all locations are as disgusting as Planfield. Maybe a shift in management would help get some things done.
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October 2023 by vic24
Used to love coming to this store! Pet washes have gone up! Ladders always in the way with staff just walking around it! Used to be a law enforcement/military supporting store which was one of the reasons I used to drive out of my way visit and save that little 10% they gave us which really wasn’t the reason, but felt that a place that supported our troops and law enforcement deserved my business. Now petco is 15 min closer! Thanks.
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September 2023 by Ryan Blackman
I've been going here since they've opened. Groom Room staff is great, but the prices for nail trims have gone up alot - they used to be $12.00 per dog, but now at $18.00. Pretty soon they'll charge more than what the vet does. Self-service dog wash is great.
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August 2023 by JAMES BARONE
Scheduled a Wash and Nail trim @ 1630 per their website. They called shortly after to reschedule for earlier that same day. Arrived a little late cause they changed the time stating we “close at 1700” and I’m thinking wash and nails takes longer? So drove 20 miles for nothing! Wow! Definitely will take business somewhere else! Stay away people for the grooming. The girls acted like all they wanted to do was go home. I have 4 dogs and we will not spend money here again! I’m a local business owner and I know what it takes to make customers feel they deserve more but not here! Cashier was nice . Dog wash needs a makeover with help! I will post this everywhere and continue to spread the word daily! I believe nothing will be done about it. So therefore I will post daily all across fake book , Instagram… snap…. Etc . I will also touch base with corporate
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August 2023 by Mandi D
We went to this pet supplies because of the dog wash. We recently moved from Glen Ellyn and loved our experience from our usual pet supplies. This dog wash, however, was underwhelming. No slip mats on the floor, mold everywhere, the tub was not clean, one tub didn't have a working hose, and the other didn't have a working blow dryer. I asked for 4 towels for one of my shepherd dogs who doesn't like the blow dryer, and the girl looked at me like I was asking for money out of her paycheck. It was a disaster to say the least. The rest of the store looked clean though. We won't be returning for the dog wash.
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July 2023 by Daytona Corry
Very clean would recommend the pet wash only $14. They provide soap and towel, and you can take as long as you need with your dog. The door is also a pull on the inside you, and the dog can't push open the door.
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July 2023 by BRYAN PATRICK
Got a great cut for our dog there. The groomers are amazing and super friendly and thorough!
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May 2023 by Tony T
The have a huge huge assortment of dog food. As well as treat's. I enjoy coming here with our puppy, she can pick toys that she wants. They have wet food for your dog if you are looking for that. The staff is polite and courteous.
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May 2023 by Esmeralda Delgadillo
Groomer ladies im sorry didnt catch your names. But Rocky and myself thank you girls! Amazing job !!
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May 2023 by Joyce McCord
Covid is over. Fancy feast is a great seller but yet you carry limited variety. You're convenient but I have to go out of my way to go to Meijer because they're smarter than you are because they carry plenty of fancy feast. I don't mean just cans. I have 3 cats and a feral, I buy alot of cat food.
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April 2023 by Danielle Hatley
The groomer was so sweet to my Gypsy. She is a 13 year old goldendoodle who was long overdue for a haircut and they did a phenomenal job getting her back to a good starting point - while keeping her looking fashionable. Everyone is always so nice when I come in to get stuff for my dogs. Highly recommend to anyone needing a groomer and/or a friendly per environment to shop in around Plainfield!
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March 2023 by Tabitha Bailey
I always enjoy coming to this store.I bring my dog to get groomed there. Megan is amazing! Everyone is so nice, however there is one employee that seems a little out of it every time I come. In fact I believe they where sleeping while I was trying to check out.
