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July 2023 by Nick Tzoumas
Slav is someone I would describe as confidently incorrect. Terrible service. I would recommend you use this company if you would like to overpay and deal with attitude and incompetence.
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November 2022 by Jonny Read
Slav is a really stand up guy. Helped us and my family out.
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December 2021 by Jackie H.
I had called customer service and when they pulled up my account they had suddenly canceled my service and the woman on the phone was incredibly rude to me about it. When I questioned it and asked why (maybe if I had an unpaid bill) she refused to give me a reason. I put 6k into this and it was a disappointing outcome
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January 2021 by L V
This company hinges on one man’s technical expertise and it is not Kris Gutrich. Do not be fooled by the initial sale service of Remote AV.After ten years of being clients, and encouraging and cajoling them in vain to set up regular maintenance contracts, they left us with our entire system down including the door bell as they lost their tech guy who operates in Chicago.This was well before this pandemic so there was no excuse, we understand some companies no longer can be viable, instead of politely admitting his limitations, Kris (the owner) got ugly in language and behavior over a phone call! This was the same soft spoken Kris who sold us equipment ten years prior. We were shocked.We endured ten years of mediocre service and buying equipment each time something failed on them with an excuse that it was obsolete. Remote AV is as REMOTELY PRESENT which means NON RESPONSIVE, never attended to in a TIMELY MANNER and INCAPABLE 8 out of 10 times to fix the issue and insisted on selling instead of fixing the broken equipment.The best news is when I got a new service installer, they took one look at the no labels and mess of wires left by Remote AV and labeled, fixed, and downsized the equipment rack!
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June 2020 by Ramon Barajas
Kris's guys did a fantastic job. I already had most of my equipment and I never once felt like my needs were a small job or a waste of time. I highly recommend REMOTE for any audio, video, or security needs that you might have.
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March 2020 by Kevin Thill
I had two separate rooms taken care of my Remote-AV. My basement and family room turned out exactly as I had envisioned. Kris went over my audio and video options and completed my order, while Jason and crew expertly took care of the installation and explained the functions of the TV and remote. Couldn't be happier.
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December 2019 by John O.
Don't walk, run away from this company. We had them install a home control system when we built our new home 4 years ago as well as set up and monitor our home security system. It has been a mess ever since. They could never get either system to work properly. Problems included: -our alarm going off at all hours of the night -our lights sometimes working, sometimes not -our Control4 system only working some of the time, sometimes not even allowing us to turn off audio -audio barely ever working properly These were just some of the highlights. They have been back to try and fix it more times than I can count to no avail. Kris Gutrich, the owner, was terrible to work with and just wanted to nickel and dime you every single time you had and issue, regardless if it was an existing issue his team had promised they fixed. He even wanted to charge for remote system upgrades that every single competitor just pushes out for free (we have since gone with a competitor who was amazed at the incompetence our system was set up with, as well as the types of charges Kris was looking for). Seriously, the owner of this company is just looking for service fees as opposed to trying to actually solve your problem. We have since signed a contract with a competitor to build out a large home entertainment system and will be moving our home security shortly. Do not hire them, total scam artists.
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October 2019 by Clayton S.
I learned about Remote A/V through our builder. I can't say enough about the consultation and the work I eventually had done. I received timely and professional advice on what to do in our home. The technicians and programmers were very knowledgeable and courteous while completing all of the installations. I highly recommend Remote A/V for these reasons.
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June 2019 by Joe B
Remote AV does it right and it works. Over the past 9 years I have used them at 3 different houses to set up network, security, audio and video. Trust me when I say - when you want it done right - call Remote AV! We went a cheaper route for our work warehouse and within 1 year i was calling Remote AV to bail us out of trouble and replace some cheaper components, fix the set-up etc.. They are not in the ultra low cheap space but when you need it done right and want it to last - they won't disappoint! Strong technically and service was great too.
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June 2019 by Steve Siannas
Kris saved the day! He came and fixed our commercial audio system after we tried, unsuccessfully, to get it our system sorted out by another local A/V, twice. 3rd time by Kris was the charm! Honest and Reliable! Highly recommend
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April 2019 by Noah Hornstrom
Terrible customer service. I reached out to the company 3 weeks ago for a home audio installation and have left multiple voicemails and sent a number of emails. I have yet to receive a response.
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April 2019 by Lorraine Herr
Great team at Remote AV. They helped me set up a cool photo slideshow on my flat screen TV, using the Control 4 system. Tony went above and beyond, returning to my house to upgrade my thermostat after we missed our scheduled appointment.
