-
May 2023 by Brian H.
Hate your front displays. Plus the out of stocks and poorly managed checkout process. I'm moving on to another retailer. Good luck to you!
-
March 2023 by Tony C.
I attempted to return a defective kids table to the Plainfield Store #1403. I was denied because they said it was beyond the 90 day return policy. The managers I interacted with are Tom & Rita. Rita was more helpful than Tom but ultimately neither of them helped me out. They did give me a manufacturers phone number but it is not a working number.I felt that an exception should have been made on the premise of health & safety concerns. My 3 children were coloring on this table when it came crashing down on their legs. None of them were injured severely. They were just scared & slightly bruised. This table was purchased within 6 months from Target.com so it is still relatively new & should not have broken simply from them coloring on it. I do not feel that it is unreasonable to get my money back without having to jump through the hoops that I have had to jump through.
-
February 2023 by Deltric B.
12-16- 2022 I received a phone alert via my target app that my order was ready, I knew I didn't have an order pending so I called my husband immediately to see if he had purchased anything from target and he did not! so, in that very moment, I contacted Target to let them know what was happening when and while it was happening! and even when I was on the phone with Target's fraud department, the scanners were actively processing e-gift card in increments of $475.After spending over 90 minutes on the phone with Target's fraud dpt. they informed me that there was nothing they could do to stop the transactions and that I should contact my financial institution and dispute the charges. I did just that. I also cancelled my Target card and requested that new cards be issued and I did this all while on the call with Target. 12-27-2022Called Target again after receiving a letting in the mail stating that I was liable for all the stolen e-gift cards that was charged to my card and at this time the cards were now totaling $1,900 (4 e-gift each @ $475) Target then informed me that the reason why I received the letter was because I didn't file a formal complaint with them! This is so confusing because while I was on the phone with Target fraud department on 12-16-2022 AT NO TIME was I told that I needed to filed a formal complaint! I stayed on the phone with Target and filed the formal complaint.1-9-2023Called Target to inquire about my card replacement 1-26-2023After not hearing from Target since 1-9-2023 I decided to call to find out the status of my card replacement and from that call I was told that a letter was sent out in the mail informing me that Target found me liable for all charges! I stayed on the phone with the fraud department again for over 60 minutes and all they offered is to resubmit the case but stated that they "cannot guarantee the outcome" Target dropped the ball on this! After providing them with all details and had them actively engaged while the scanners were committing this act and they did absolutely nothing to shut it down and continued to allow the card to be approve!!! Having this Red card tied directly to my checking account opened me up to this level of fraud without providing me with any protection from Target and after all this...Target is now turning this into MY ISSUE! As a consumer I feel totally violated by Target and I need this corrected!.Deltric brooks
-
March 2022 by Meg H.
Long time Target shopper, first time visitor at Plainfield--and I wish I lived closer. Huge fan of this location! The entire store is clean, organized and well kept. I encountered multiple team members throughout the various departments, restocking and straightening displays. The care and attention to detail shows. The associate at the checkout was very outgoing and asked about my experience--love that. And don't even get me started on their Starbucks...immaculately clean, with the most excellent team. Both baristas were happy, engaged and fast! I tried the newest seasonal beverage, at their recommendation--iced toasted vanilla oatmilk shaken espresso--and it did not disappoint. Well done, Target Plainfield!
-
November 2021 by Brian O.
Target would always be the best store for me, simply because I could get anything I needed either groceries, appliances, electronics, clothes, toys, books and other things that we may or may not need in a daily basis in one place. It is really convenient and the prices are amazing The store is always clean and well lit. Most of the items are also organized and well stocked. The items are always in a good condition with great quality. On my last visit in the store, I was lucky that the specific item I wanted was on sale and it was good as new until now. This store is just literally amazing.
-
August 2021 by Angela G.
Love this target! Using their curb side service has been a lifesaver during The pandemic with a toddler. The employees are always very friendly and helpful as well!
-
December 2020 by Dorothy N.
I wanted to Thank Ashley ( night manager) and the guest service team at the Rte 59 Plainfield location for being Super accommodating and helpful! I had a request last week that would not normally be something I'd expect to be accommodated. But Ashley made sure that she made an exception for me when I explained my situation, she didn't question or doubt me. She truly knows what Christmas Spirit is and I would like her and others to know the impact her one action will have on someone in need, it is invaluable! Thank you!!!
-
December 2019 by Sally O.
This store deserves more than 5 stars. I was not able to get the internet to do my online banking to see how much money I had in my checking account. Rebecca was so kind and wonderful to hold my Christmas gifts for my grandson. I really appreciate Rebecca's kindness. She goes above and beyond and deserves recognition. Thank you so much Rebecca! I am shopping at this store from now on.
-
September 2019 by Veronica L O.
I always loved target only place I use to shop... but there prices are ridiculous... I no longer go there...
-
June 2019 by Mary F.
I love this store but I feel they discriminate against handicap. They do not offer motorized scooters for walking impaired people.
-
March 2019 by Patrick S.
This place gave us the hardest time when we tried to use a copy. After speaking to everyone under the sun, they were finally able to honor the coupon. Wont be back.
-
January 2019 by Susan M.
I love that we are paying $15 an hour to retail employees - driving up the prices for all of us so it's worthwhile for the "unskilled and uneducated" people have a "job"..., just got home from Target - hand my phone to the clerk to scan my cartwheel - so I could save some money from these rising prices to keep my clerk employed and get her off her parents couch for a few hours a day...., The scanner wouldn't scan the code with it laying flat on the counter and I get the response - " Ugh could you adjust the screen brightness on your phone so I can scan this?" LMAO..., I replied "What? No - I'm not making my phony setting adjustments - for a store transaction-" I tipped the phone up so the glare on it wasn't so bright and like magic....it scanned. Duh..... I think I see a bad future in store for this poor girl's parents and a permanent resident on their couch...... If this is what $15 an hour gets you - what does actual minimum wage get you? I suggest more self serve checkouts.... very scary. No wonder online ordering is closing down brick and mortar - although it does make for an amusing experience.
-
July 2018 by Alexa W.
I have had too many terrible experiences with this Target, I've finally had enough and feel the need to write this. Two days ago I visited the Naperville store and spent $200+ on Home items/ furniture/ decor. I received an email from Target the same day with a promotion saying spend $50 on Home items receive $10 off and spend $100 receive $25 off your purchase. I had expected this promotion to automatically be applied at checkout since even in the stores their were signs everywhere promoting the deal until 7/28/18. The discount wasn't automatically applied and I did not notice this until I was home. I was understanding about this so I returned to my closest Target to have them apply it and give me the discount, or so I thought. Nope. I was told so many excuses I could tell the woman at the return desk was lying through her teeth. I was told, "this promotion is only for online orders". Which I responded with, "why advertise in stores then and why does the add not say online exclusive"? The next excuse was, "okay, you can go back to the Naperville store then and they should discount your items but we can't do a Naperville store return at this store". Umm, since when can you not return something from one Target at another?? I explained how I really didn't want to drive 30+ mins to this other Target to do this return but was told that was the only option. So I ended up going to the Joliet Target only 15 mins away and guess what, they gave me the discount no questions asked! I explained the situation and was given zero excuses! I also asked about their return policies and the woman at the Plainfield location definitely lied to me, I was just able to now confirm it. I don't know if the woman at the plainfield store just didn't want to ask her manager and clarify or admit she was wrong, but it made my experience terrible and it's so unfortunate that instead of giving adequate customer service I was sent on a wild goose chase which wasted my time. I really hope this Target gets it together.
-
January 2018 by Ashley M.
Where is their self check out? Every time I'm at this location they only have 3 (if that) lanes open and I end up waiting in line forever!