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January 2024 by John S
Took my vehicle here to get a battery replaced. They were very professional and seem very fair. The owner of this place and the employees were very honest and work hard to get you the best price.
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November 2023 by Maddy G.
I've been going to this Tuffys location since I got my license. I have never had a bad experience here. They are quick and truly take care of all concerns. Every employee I have interacted with is so kind!
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November 2023 by Michael Paniak
Tim and crew are the very best mechanics. I would not hesitate taking them any auto issue. I love them so much, I bought them a dozen donuts from Donut Den. That's how great a shop.
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August 2023 by Christine P
Have always had a positive experience here! Today topped the cake! We got their before the seller of the car. Nice gentlemen behind the counter(sorry I'm older and names don't stay anymore) they looked up the vin and unfortunately the miles on the car we wanted to purchase had been rolled back by over 100 thousand miles!!!! Thank you kind gentlemen at Tuffy!!! I work to hard for my money to throw it away!
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August 2023 by Wally J.
Took my 4 Runner to Tuffy's after failing emission test. 2 weeks and $3,000 later i was told fixed. Drove 2 blocks and all warning lights came on. Took back to Tuffy's. 3 weeks later and another $1,000 was told fixed with new computer module. All warning lights came back on within 3 blocks. Took back to Tuffy's and was told to take to Toyota! Toyota now tells me that it will take $5000 to fix Tuffy's errors and replace items that Tuffy installed!I took this complaint to Tuffys and was told that the area manager would contact me within 24 hours. That was 3 weeks ago!!
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July 2023 by Joe A.
Do yourself a favor and do not let them near your vehicle. Went in for an oil change (first mistake), let them run diagnostics at $150 an hour because a dashboard light was on. After two hours of getting nowhere, they wanted me to agree to let them run diagnostics for two more hours at $150 an hour. Told them no, picked up the car, and a real automotive center solved the problem for less than half of what they charged me.
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June 2023 by Khaalis Alexander
Had an appointment for an oil change and A/C recharge. I got my car there at 9:15 am. I called to check progress and nothing was done yet. That would have been ok if not for the short attitude from the guy that answered the phone. I sure he was the same guy at the front desk with attitude when I picked it up. These were not major repairs. The point of an appointment is to respect the time of the business and the customer. I held up my end. Maybe they’re doing so well that they didn’t my small maintenance repairs. Obviously, it didn’t matter that it was the third car I’ve taken to them. I assumed it was the place when I needed work done. I just wish they would have declined my appointment if it wasn’t worth their time
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April 2023 by Maria Cole
I definitely do not recommend them. After $1,500 worth of work, the next day my car did the exact same thing I took it in for. They said drive it a couple of days and it will go away, 2 weeks later still had the same problem. Took it back only to be quoted a certain amount and was told they didn't include labor this time. I go to pick it up, and was charged 3 times the amount, and labor was included. Funny how the guy had just left who gave me the quote. They ended up reducing amount, but not to quoted amount, and held my car hostage. I had to pay it. Only to drive off and have an emmision light on that wasn't on before. Not to mention they kept my car 5 days the first time, and four the second. Also a few of those mechanics are pretty rude. Never ever going back there! ***Reply to below, put it in my husband's name, I know half of your staff now, and no thank you to your help, because you have done enough. This is not a story, they are facts, and I have my paid records. I definitely have the right shop.
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April 2023 by Sheila Scott
This business always does my oil changes plus. I drive almost 20 miles for them to work on my car.
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March 2023 by Raquel De Lima Franco
Friendly, knowledgeable, and timely service. I dropped my truck off during my first work break and it was fixed and ready before my shift ended. I highly recommend using this shop.
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March 2023 by Dominick Caucci
Never ended up getting any services, customer service over the phone was great. But when I went in store to get my oil done, the clerk at the county had nothing but an attitude when asked about appointments. Apparently when you setup a Saturday appointment on the phone, that means nothing as they "don't take appointments on Saturdays.' I checked to see if I was in the wrong, yet you can setup appointments online for Saturdays.
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January 2023 by Amy Hudder
This is the best shop I have ever gone to. Tim, the owner is awesome and so is his staff. They are honest and reliable. They do great work at a reasonable price. My last experience there was great. I wouldn't go anywhere else. Tim goes above and beyond for his customers and it is very much appreciated how well I was treated. I highly recommend this Tuffy location.
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January 2023 by Gloria Mahar
Everyone is very welcoming and friendly. They took my car right in and got started on the work. They also educate you on what’s going on with your car. I give them all 5 stars.
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January 2023 by Rachel S
Honest and ethical guys here at Tuffy on Rt 59! They fixed a problem that wasn’t theirs to fix without hesitation. I will definitely be spending my money here instead of at the dealership from now on. 100% recommend!
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January 2023 by Val R.
I would recommend Tuffy's any day of the week and have. They are honest and reliable. They don't take possession of your car and tell you that you need things that you don't. Tim the owner will tell you the truth if you don't need service. They will examine your car before you decide to buy a used one at no charge. I have a new car and their oil changes are at least $10 less than the dealership because even if you don't have a coupon for a discount they give it to you anyway. They are trustworthy and give honest advice. Tuffy's on Route 59 is the best.
