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December 2023 by Harry Klein
Great help. Thank you
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December 2023 by Mary Spodarek
Sent a package Monday to go to Rhinelander Wisconsin. Was supposed to arrive Tuesday Wednesday latest. It Friday still no package. It was an important delivery which I never received. The package went to Philadelphia then back to Hodgkin Illinois. New owners. Morons. Can’t get anything right. Don’t use this UPS location. Go to any other location because Morons actually work at this one!
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October 2023 by Ivan Babyak
I sent a package by this office. The employee said that my package will be delivered in 3 days, and it works for me. It was birthday gift for my friend and it must be arrived up to date. When I tracked a package on website, it shows 5 days delivery and unfortunately package was 2 days late . This package goes to Michigan .... 5 days where you have to drive 5 hours. Really... Why employee didn't say that my package would not arrive on time?
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October 2023 by Jennifer Algarin
I had an issue on a package I wanted to ship and the owner went above and beyond to help. He was very kind and patient. Very much appreciated all his help!
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September 2023 by Rolandas Zulca
Should be open on Sunday by 3pm. 2.40pm store was already closed.
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July 2023 by michelle sorrell
I sent a birthday package to this store for a friend. Have used this place before - heard there’s been a recent change of owner/management. When friend arrived to pick it up, they wouldn’t even look for it. Refused to use tracking # to find it. Said it was signed for by some employee that they don’t have at the store. Sent friend on a wild goose chase to store down the street. Of course, package wasn’t at the other store. Friend called back, again they refused to search the tracking #. I call and ask for a manager, I’m immediately told they have the package once I give the name - even described it. When I asked why the run around, I was told friend never bothered to come in only called. When I pointed out that I was on FT when friend attempted the pickup, manager got angry, told me I couldn’t tell him what happens in HIS store and then said “you aren’t my boss” and hung up on me. Great job new owners/management….?Edit- when friend returned yesterday. The owner told him they sent my package back the day before because I was rude to said owner when I called. There was no third party error. This is not a “mistake” on anyone’s part at this point. It’s either deceit or theft. So far, I can’t get help from this owner, the owner of the store I shipped from no UPS customer service. I paid for insurance and can’t get any help to file a claim.
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January 2023 by R K
I have been going to this store exclusively after so many packages sent thru the mail system lost & opening investigations on lost packages just to never get any follow-up or resolution on them. In 2 yrs I am so thrilled to report not 1 single lost package & in most cases the packages are delivered earlier than quoted. John gives First Class service & I have witnessed him be very patient & helpful with his staff. John’s store will always be my first choice of shipping packages as long as John is there. I have never been disappointed. It’s very hard these days to get any professionalism & courteousness as a paying customer. John is always polite & is always sure to ask if he can help in any other way before wishing you a parting good day. Other stores & business could learn a lot by taking John’s lead. Thank you John!
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November 2022 by peyton O'Herron
the ups store has really nice staff and are very helpful whenever I need them.
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September 2022 by Renee Kasuba
I have been going to this store exclusively after so many packages sent thru the mail system lost & opening investigations on lost packages just to never get any follow-up or resolution on them. In 2 yrs I am so thrilled to report not 1 single lost package & in most cases the packages are delivered earlier than quoted. John gives First Class service & I have witnessed him be very patient & helpful with his staff. John’s store will always be my first choice of shipping packages as long as John is there. I have never been disappointed. It’s very hard these days to get any professionalism & courteousness as a paying customer. John is always polite & is always sure to ask if he can help in any other way before wishing you a parting good day. Other stores & business could learn a lot by taking John’s lead. Thank you John!
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September 2022 by Steven Black
Very good service. Thank you for your help.
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August 2022 by fabs fabs
John the manager is not helpful. He made is seem like I was inconveniencing him when my package says it was sent to the Plainfield location and he couldn't find it. If that is the case just say its lost and we can proceed from there. The lady was trying to help but she had a line I should have waited for her. John made me impatient.
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August 2022 by Know your Rights
SHIPPER BEWARE, the owner quoted us one price in the phone and added over $100 when we went to ship a tv. The line was backed up all due to the same owner fiddling with a customers bicycle to ship ( take the pedals off your self Mr. customer) people waiting for Notary public, ship an already boxed carton. Same owner does not employ enough people nor give them control of ad hoc pricing, or train them to figure out what dimension boxes to use. Prices vary daily on his bottom line.
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May 2022 by William Jones
I frequent this location a lot, and it’s always a quick in & out. I print my own labels at home so dropping items off is easy. Never had an issue with a misplaced package.
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April 2022 by Greg Nicodemus
Really nice store and lovely staff! I always come to this store when I have to ship through UPS! Staff is awesome, friendly and quick! The owner, John, is awesome at his job and very knowledgeable! Best UPS store in Town!
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March 2022 by Judi Washer
Great customer service!!!! I called them to help track down info from a previous purchase and they took the time to find it AND saved me by getting it to me right away!!! I will travel to use this UPS. Thank you!
