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November 2023 by Ernie Lilliebridge JR
Exceptional customer service at US Bank thanks to Branch Manager Cal! His professionalism and friendliness set a very high standard. Cal's dedication to providing top-notch service makes banking an absolute pleasure. Cal is truly an amazing guy who goes above and beyond! I couldn't be more satisfied with the service received!Highly recommended this branch!
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August 2023 by Mad Consumer
Exemplary customer service to the point of feeling I was transported back in time to an era where people respected their position and the person on the other side of the counter. Hats off and keep up the good work!??
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July 2023 by Ann Stiles
I needed to change a cashier check to a different payee and they were very helpful and nice
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June 2023 by ishaq qadri
Good bank
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May 2023 by Nathan Behmetuik
I would bank any where but here
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April 2023 by Aloha Ncorgbl
Pretty much perfect service. All accomplished quickly, easily and they seemed to care about me.
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February 2023 by Matt Pappagorgio
Mike is great.
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October 2021 by George Dutro Jr
I recently left due to strange activity on account and loosing access to account my problem was at the billingbrook location. They credited money then took it back before I sent the claim back. There a memory now.
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September 2021 by Diane Smith
U.s. bank has been a good bank for quite some time except they've closed too many branches
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June 2021 by jon frink
Always a great branch to do business with!
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April 2021 by Taylor Barista
US Bank was good as a personal account - horrendous for business accounts. Not enough space/time to dictate everything but I will cite the impossible business wires outside the county...what a nightmare. As far as this location goes, I get harangued every time I visit about participating in services. I sometimes get calls ( like I need this) selling something...I live a few minutes from here but I do my banking 20 minutes away to avoid this spot...
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March 2021 by George Ak. Dutro Jr.
I recently left due to strange activity on account and loosing access to account my problem was at the billingbrook location. They credited money then took it back before I sent the claim back. There a memory now.
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June 2020 by BB
Just tried doing an auto loan with them and have been going back and forth on the phone with them for over a week. Was told I was approved the 2nd day I spoke to them and just waiting for them to tell me I can sign the papers and go buy the vehicle I wanted. Fast forward four days later after going in circles with them over the phone for them to tell me it was turned down. If I could give them 0 stars I would. AVOID them at all costs! Worst and most unprofessional branch I have ever tried to do business with!
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February 2020 by ashley hussey
do NOT bank here.
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December 2019 by J. C.
0 stars. By far the worst branch employees we have ever had the misfortune of encountering. I am flabbergasted as to how these people have not only come to be hired, but for some unfathomable reason still retain their jobs. We had two simple things to get done, all easily doable without a problem. Something that can be accomplished at an ATM or other branch in less than 5 minutes. The ATM was down so I was unfortunately forced to go to the counter.This was not only the single most unprofessional, horrendiously rude, uncourteous, and unempathetic branch I have ever encountered with this otherwise wonderful bank, it's likely one of the worst interactions I have ever dealt with from employees in my entire life. Not only did one woman quite literally threaten me, she told me "well I don't care" when I said I was having a horrible enough day as it already was. These deplorable employees were condecenting, disrespectful, discriminatory, and arrogant.There is absolutely never an excuse for curt behavior from an employee; to be belittling, upsetting, and even threatening a client. The stranger in line behind me was scoffing and shaking their head at the employees while sympathizing with me as the employees made me flustered. All over such a simple and quick thing to take care of.After discussing the incident amongst ourselves, we decided we will not be switching banks as we have had an otherwise very lovely expierence with USbank. However, we would rather gouge our own eyes out than return to this branch to deal with these substandard and unsettling employees.Thanks for no help,-long-term supporting patrons.
