Best Western Pontiac Inn is a comfortable and clean hotel that many guests return to. The rooms are consistently maintained, with guests appreciating the cleanliness, comfy beds, and the presence of amenities like a fridge, microwave, and coffeemaker. Some rooms are quiet and away from street noise, creating a peaceful environment. The staff is friendly and helpful, making guests feel welcomed and cared for, though some mention that check-in service can be efficient but not always as warm as before. The indoor pool is a popular feature, although the hot tub was sometimes out of order. Breakfast options are generous, with a rotating menu that includes eggs, sausage, waffles, yogurt, bread, and fruit, served during hours from early morning to late morning. However, the breakfast experience can vary depending on the attendant, who sometimes is busy or less attentive, and the seating area is kept clean. Some guests noted minor issues such as a musty-smelling air conditioner or low toilet and luggage racks, but overall, the hotel offers good value with reasonable prices. Many appreciate the quiet atmosphere, friendly staff, and consistent quality, making it a preferred choice for both leisure and work stays.
Really quiet and really clean at a great price. Wonderful service. We were visiting family and will stay here again.
June 2025
Perfectly clean and comfortable room and bathroom. Air/heating unit completely adjustable, blocking noise and maintaining a comfortable temperature. Good breakfast including fresh fruit. Service desk personnel were outstanding, going above and beyond expectations to ensure my comfort. Nice and clean linens.
May 2025
It’s mediocre place Main complaint is paying $130 a night for a basic hotel that’s more a “road” hotel with cheap tub, toilet seat loose, etc For $79 this would be just the place you expect and fine for a work trip overnight stay
