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April 2024 by Jeffrey Morgan
The amount of toppings on the pizza's here has greatly diminished. The garden pizza, the vegetables are diced.So tiny you have to really look to find them.Vegetarian options: Garden pizza.
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March 2024 by Maureen Gulatto
Hot food is rarely available and IF it I'd it is old and nasty. Staff rarely in good mood barely making eye contact or saying thank
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March 2024 by mike haggard
Just spent $72 on pizza that had half the toppings than it usually does. The pizzas were smaller Than usual. Price is going up quality Going way down. getting the point where I don’t think I’m gonna order from cases anymore because the experience is consistently getting worse with quality of the food. Customer service was great. The people who help me were amazing. Now if Casey’s put that kind of effort into the quality of their food maybe I would consider ordering again. But for $72 I don’t think I will.
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February 2024 by Dona Bark
Phone numbers were not in service.
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February 2024 by ethan salazar
Ordered a pizza and was given a 30 minute pick up time. When I arrived, I was told it hasn’t been started and to come back in fifteen. I came back 25 minutes later and they did not start the order and had to wait another 35 minutes in Casey’s. I was also told they did not have sauce for the chicken I paid for. I missed most of the social event the pizza was even for. Slices are rarely on the spinner during the week and in the morning for breakfast during the week. I am not normally one to post reviews or even be upset, but this was ridiculous. Not even a “sorry for the wait.” SMH. I am going to kwik star going forward.
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December 2023 by Steve Watson
Bacon pizza is awesome they cover the pizza with bacon ? my
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November 2023 by J Mc (pickles)
We ordered 2 pizzas to take to some friends house and we all thought the pizzas were Great! Even leftovers the next day my husband and I had the leftovers and they were still delicious. Great job and wonderful service. The pizzas were a lot better than Princeton and LeClaire. We live in Princeton but we might just order from Port Byron from now on.
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September 2023 by Dan K.
Zero stars. It used to be great, but they have messed up my order 100% of the time for the last 2 or 3 years. They never take accountability and sometimes even try blaming me(which is odd because I use the app and can always verify what I ordered). Last year I had to return to get taco sauce(because the guy in the kitchen forgot). I walked in to grab it and the guy at the register asked why I came back, I told him and immediately the cook yelled "That's a lie!". I once walked in to find out my order had been forgotten entirely, the manager said "It's not my fault, I was doing a delivery." I replied "That's ok I can run down the street and come back, will it be ready in 20 minutes?". She said "Oh no, it will be done in ten.", when I returned 20 minutes later they ignored me for an additional 25-30 minutes while they finished my order... no apology or anything. There have been dozens of incidents like this, this particular visit took an additional 25 minutes beyond the pickup time. I cringe every time I order food from there, but my kid loves it and I don't want to 30 minutes out of the way to another location. It looks like I'm doing the extra 30 minute drive from this point forward.
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August 2023 by Karlee Anderson
The kitchen can’t make orders correctly as of recently to save their lives. Out of the last 5 times I’ve ordered the pizza it has been made right 1 time. If I could give 0 stars I would.
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June 2023 by Abbey Esparza
This Casey’s has gone down hill SO much. Last week I placed an order online and when I went to pick it up, only one pizza was ready, they didn’t realize there were two on the order. Okay that’s fine, I waited for the other to be ready. Drive 15 home to realize the pizza they made was wrong. Called to let them know and was met with horrible customer service, the person said ‘what do you mean it’s not right?’ I proceeded to tell him only half of the pizza was supposed to have jalapeños. Then he told me, ‘That’s not what the order said’ I asked to speak to a manager who confirmed that’s what the order said and apologized and said they would write me down for a free pizza. Today I was going to use the free pizza, called in an order was told it was going to be ready at 5:28. Got there at 535 and it wasn’t even in the oven yet. We decided to pass on the pizza this time as we didn’t have time to wait. This used to be my go to Casey’s, but unfortunately I think I’m going to have to find another one.
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April 2023 by G B
In town for the outage and have stopped at the Casey's in Port Byron everyday for a week just to get a slice of delicious pizza! Only once in seven days has there been pizza in the machine. Watched a gentleman come in and ask the lady in the kitchen when would there be single slices out and she completely ignored the gentleman. Another gentleman came in to get his pre-ordered pizza that had a set pick-up time only to be told it would be an additional 30-45 mins before his pizza was started. Hoping it gets better.
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December 2022 by Nichol Jackson
Friendly staff. Fresh salads and hot pizza.
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December 2022 by Joe Kopacz
I stop by here frequently either on the way or from work. The location is very convenient in this respect.I really like the pizza from Casey's, it is a treat either for breakfast or an early dinner. The donuts are similarly delightful.Would always recommend a Casey's for a quick bite. Thanks for being great!
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October 2022 by A G
Place is dirty. Cappuccino, ice cream and slushy machines are usually broken and out of order. Floors and bathrooms are a mess. Seems like Casey’s have been dropping the ball with this type of stuff across IL & IA in the past couple years.
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June 2022 by Jericha Woods
I’ve grown up in the Midwest, so Casey’s pizza is where it’s at when you’ve worked all day in a hot factory and you don’t feel like cooking. You think “oh you can never go wrong with a good ol’ Casey’s pizza!” Boy did this Casey’s prove me wrong…shoulda just went with a frozen pizza. Ordered a taco pizza. The chips are stale as hell, my two year old niece could have cut it better and it tasted weird…never ordering from here again.
