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“The biggest store that I have ever seen! Clean, all items at their places. I was there at busy hours, around 3pm and a line was long (4-5 people before me). 2 cash registers were working and it helped to reduce the waiting time in line.”
“Visit on 12/03/2025 I had a wonderful experience at Dollar Tree thanks to the outstanding customer service from Danny. He is truly amazing—professional, patient, and always willing to help. Danny goes above and beyond to assist customers and makes sure everyone leaves satisfied. His positive attitude and dedication make a big difference. Dollar Tree is lucky to have such an upstanding employee!”
“I don't go very often. This time, I loved the wow factor. Found something new I really wanted in the cleaning section. The store was full of merchandise, clean, and easy to shop. Seemed less busy, no lines.”
“It’s ok but just a little packed and messy inside the store but the parking lot is a mess!! OMG they really need to repave the whole lot and get extra room for more cars cuz it’s a nightmare leaving there during rush hour and if there packed there’s no where to park!”
“I am giving 5 stars to the manager, tall cashier dude that's always present, and the older woman that typically closes because these workers bust their humps!
To the contrary I want to say to the owner, general manager,etc
I was in this evening around 6:48 pm. The cashier ( no name tag) wearing white jogging pants and a black top should be taught to not be holding a customer's money and texting... I wanted to scream from how unprofessional it was just standing there staring at her for what seemed like FOREVER to please put her phone down and finish my transaction. As soon as I walk up she's just texting completely ignoring me and my entire interaction was awkward. I look forward in seeing the manager whenever I walk in as she is incredibly helpful and pleasant and I could've right there and then called for her however she was busy putting the price tags on throughout the entire store trusting this young lady and this cashier should be written up. Next time if it happens again I will be certain to say something. If it were my job, I'd be out of a job, period. I did not appreciate spending $43.00 to give her $45.00 and wait forever to get my change that probably was about 3 minutes total just staring at her and she gave no care because obviously it's welcomed. I have seen the manager at this location train and she is stern, hard pressed while being gentle and extremely patient so I know it is not happening in her presence. We all have things going on at home, etc but that's what a break is for!!
As a professional, please do not respond with, " I'm sorry to hear this. Please email me or please understand.... ( Whatever reason is given it is not good enough)"
In my customer service career as a young cashier I had to learn the hard way by receiving a write up, having my phone confiscated by management until the end of my shift or being sent home without pay.
I do understand that this generation is pretty much... RELAXED to a certain degree but it is common sense, " the customer service is the first contact, is responsible for creating that warm and inviting impression to keep customers coming back vs to their competitors, are responsible for adhering to their employment hand book guidelines of what is acceptable and isn't and the customers wanting to come back purchasing inventory is what creates profit and raises"
Please, get it together. Give your Manager and the old lady a raise as they have been the consistent employees in that store since I moved to Wood Dale years ago. Stop hiring anyone and if you do ensure they have common knowledge of what is expected or train them properly so that these young folks understand.”
“The store is super busy and hard to keep organized with the popular items. The staff are trying to do their best. There's always a great deal to find at the Dollar Tree. If they have what you need. Check out the food. They have a frozen food section.”
“One of the most organized dollar tree I've seen. The employees are super friendly. You can spend hours looking at everything. Amazing selection I found what I was looking for.”
“Fine, usual experience. But couldn't find a simple "Thinking of you card" for a terminal cousin. They were all silly. One cashier, but moved pretty quickly.”
“Love this Dollar Tree. Staff is great and the store manager Servando is awesome with excellent customer service he went out his way to make sure I found what I needed. Thank you.”
“My go to Dollar Tree. Even though the Dollar Tree on Golf Road in Des Plains is closer, I like this one much better.
Always seems to be clean and organized. Customer Service is always very good. Great parking too .”
“This store is NCO, neat, clean and organized. Parking is across the street is a plus for me. Also, not in Chicago… they do not charge you for plastic bags. ?”
“Cindy went above and beyond to help me with some balloons for my son's birthday. Honestly, I haven't received such great treatment from a store/service such as hers, and it was a pleasant surprise. She should be working at like a 5 star resort or something. She would be such an asset to any customer service team.”
“The other day it was so busy and there was only one cashier named Diane. The line went all the way back to the fridge. Customers were very nasty and rude with her. She was very friendly and has great customer service given how other customers were treating her. They definitely need more assistance but there was no one else there.”
“Good experience at this Dollar Tree, was purchasing some balloons, very well priced compared to Party City which cost 14 dollars for an inflated balloon. The only reason why I’m not awarding 5 starts is because the majority of the balloons I wanted were out of stock whoever the attendant did her best to help me choose a good substitute, overall a very clean store with a great employees!”
“I found everything I needed there and then some. What one won’t have, the other one will. Let’s face it, nothing is a dollar anymore but some items are more or less, depending on what it is.”
“Great little place. Mexican store with tons of little things used for ceremonial pieces and all sorts of stuff you would find on 26th street. We actually were looking for a knock-off of a San Marcos blanket (those super warm Mexican blankets). And found plenty here. Reminds me of growing up and walking the small markets on 26th street. Great people inside who were super friendly.”
“I come to this store often cause it’s by my house. The way I was greeted when I walked in today made my day. The cashier said good afternoon Beautiful ? And the store looks and smells so clean. Not sure if under new management but she was amazing”
“Needs more staff especially stockers there is piles of suff in the isles just sitting there you can hardly walk through the store. Store needs much better managment!!!!!!!!!!”
“I loved how it’s close to my house. I hope palatine keeps this store in business. They have good employees and the manager is so nice and awesome. I give this store 10 stars.”
“It's nice. There has to be a better way to stock so you aren't crawling around things. They should stock after closing. With new prices... perhaps. Can't even get to a side of aisle.”
“One stock kid who was wearing black shorts and a hat (he had bleached hair) today was saying how America was going down and why celebrate Memorial Day…I stepped in while passing him and said Memorial Day is for the troops that fought for this country. Because of them you have a job if you don’t like it here then get out. He smart Alecy said thanks for the insight.”
“A ton of stuff, overflowing in some sections. Went in to get a paper tape measure, finally finding it with a lot of help from really nice staff. The price is $1.25 for unmarked items, with some marked items going up to $5.”
“I placed an order online to pick up in store and David and the other employee on staff were super friendly and helpful. David was very professional and knowledgeable about the store policies and made it very easy to fix an issue I made with my order. The whole experience was easy and convenient, i will definitely order to this store above other dollar tree stores in the event I need to make another large purchase. Thank you David!!”
“$ Dollar Tree. I'm always excited to visit Dollar Tree Always check what is new in one dollar. Many things are like you can't imagine in one dollar. Today good variety of Christmas ornaments was there. I filled my card with Christmas Good variety of Christmas cards too. Beautiful vases, mixing bowls, dinnerware, picture frames available. Good place for the money I spent . Highly recommend and will visit soon”
“Another great Dollar Tree. I have been to so many Dollar Trees in Colorado, Nebraska, Illinois and they all sell the same thing, stores all organized. Prices going up as well.”
“There was this one old lady Victoria was her name gave us the dollar tree lotto ticket she was such a sweet heart and helped us save a dollar on party goods and gave us a bandage to from her pocket just overall she was the best and I hope she gets a raise!!!”
“I like this store, it is located in a convenient location. There is always a place where you can park your car. Large range of products at low prices. I always buy some kind of toy for my little daughter here. The goods are displayed well and neatly. The store staff is very polite and pleasant to talk to.”
“You got to love your local dollar store. Yes, yes a lot of stuff can be really cheap but I mean it's $1. If you want too decorate you home for a holiday and don't want to pay $50 plus for some holiday decor, go here! It has great holiday decor for only $1 a decoration!”
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“I went in to make an exchange and the cashier had to call the manager over for assistance. Manager said they don't usually take return items if it's a manifacturer issue, but he did the return for me and said they'd "assume the cost of it to keep a happy customer." I appreciated that he did the return/exchange anyway and was pretty professional about it. Now days that type of service can be hard to come by, so I left feeling good about this place and their commitment to customer service ?”