Bath & Body Works is a favorite store for many, whether shopping online or in the store. Customers trust their products and have used them for years. The store associates are super friendly, helpful, and real people who seem to use the products themselves. The Quincy store, in particular, is noted for having nice associates and being always immaculate. The company is also commended for accommodating its workers. Customer service online is described as the best, crazy accommodating, and smart about protecting the brand. Using the app allows for ordering for pick up, saving on shipping, and easier access to deals and point tracking. It is advised to check in store if an item appears out of stock online, as it may just be low in stock.
Great customer service and advise about their products. Thank you for your help.
October 2025
Staff are great. Very knowledgeable, and not pushy. Very Welcoming.
August 2025
Love the products however, why is it every Bath and Body Works store you go into, you have at least 4 people ask if you need help. I appreciate the assistance but 3 others have asked and I said no. I just want to smell the products and not be bothered. If I have a question, I'll ask 1 of the 10 employees. 🙃 And BRING... read full comment
