Comcast Service Center
Internet Service ProvidersHours:
2930 State St, Quincy IL 62301 Hours
About Comcast Service Center
Comcast Service Center has received mixed reviews from customers. Many appreciate the friendly and efficient staff, noting that the center is clean and tidy, even if it does not look like a typical service center from the outside. Some customers have experienced speedy service, such as quick assistance in obtaining a new Gateway router. However, there are significant concerns regarding Xfinity's internet service, particularly in the Quincy area, where issues like frequent outages and difficulties with installation have been reported. While some customers have found the staff helpful and courteous, others express frustration over unresolved problems and the lack of support for cell phone issues. Overall, while the service center staff is praised for their approachability, many customers hope for improvements in internet reliability and support.
Most Recent Reviews
March 2025
Ehhhh. They told us if we went and got the stuff, our house was connected and we could install it. Not the case. And after being on the phone for 2 hours with IT, it was decided that nothing could be done and still no internet, so canceled and returned stuff next day and went with someone else. Just disappointed over all
November 2024
They DO NOT help with cell phones! They tried to offer advice just saying Xfinity service is bad in the Quincy area. I drove an hour to get help and didn't get it..... they were very nice and friendly. But no solution to problem
December 2023
Customer service was very speedy and helpful. In and out in less than five minutes to get our new Gateway router that wasn't delivered as the website had planned.
More Comments(93)
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