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October 2025 by Litzy Duarte
Bought my first car ever and definitely recommend Hess auto agency. They were super patient with me. The cars are great quality. Hess auto agency are great people to work with.
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October 2025 by Austin Riese
This was the best car buying experience I have ever had. In and out. No fuss. No trying to upsell you as a customer. I anticipate going back for future purchases. Thank you Hess Auto.
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October 2025 by C K
Cloyd was great. He was honest and up front. Very easy buying process.
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July 2025 by Payton
Hess Auto sold me a truck early this year and I'm thrilled with the experience. Cloyd was excellent to deal with, the process was simple and straightforward. The prices were fair and he gave me an great trade in offer. No hassle like the big dealerships. Thanks for the good service!
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July 2025 by Jameson Stinnett
My wife and I live in Tennessee and were in search of a very specific Range Rover sport and found it on Hess auto agency’s lot. Cloyd was very easy to deal with, provided extra photos that we requested, took the time to mail us the paperwork and even pulled it on the trailer for my driver. We bought the vehicle sight unseen from him and it arrived exactly as described with no issues. Even better than expected. Would absolutely buy from again.
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June 2025 by scott moore
My experience with Hess Auto Agency was exceptional. Cloyd answered all my questions and waited patiently while I decided. He has also been great after the sale when I had additional questions.
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May 2025 by Katherine Levely
We had looked everywhere in Michigan and struggled to find the truck we needed/wanted. My parents looked local and found the ‘22 Ram 2500 that checked all the boxes! Cloyd was super helpful and patient with me since we were nervous about buying a vehicle from out of state. It couldn’t have been easier! We arranged delivery the following week right to our driveway. We are so happy with our beautiful truck and the whole process. Highly recommend Hess!
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May 2025 by Curt Little
Cloyd is excellent to deal with and was very helpful. He does a great job of filling a niche market of premium used cars
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May 2025 by Justin Lovel
Great group of guys that made my fiances car buying experience pleasurable. I'd recommend to anybody.
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May 2025 by jenna fleer
I love my Mazda CX-30 that Cloyd hooked me up with. I got a great deal and I was in and out of their dealership in no time. I would recommend anyone and everyone to Hess they’ve got a great reputation for a reason. Thanks Cloyd!!
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May 2025 by Kelly Flora
Great experience! Very happy with our purchase. Definitely recommend buying a vehicle here.
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April 2025 by Michelle Houghton
Smooth transaction. Easy to work with. Straight shooter with no surprises. Would definitely recommend this business.
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April 2025 by Brittany Runyon
This was the worst buying experience I’ve had to date. My husband and I went to Hess Auto to look at a Wagoneer we saw online and loved. We test drive the vehicle and decided it was the one. Before signing paperwork we were told that the wagoneer had factory warranty. Fast forward to two days after taking it home the check engine light comes on. Called Cloyd at Hess and he took the car into he “fixed”. He had told us that it was a sensor that needed fixed. So we got the car back and two days later and check engine light on again. Cloyd took the car back again to be “fixed”. He did give us a loaner which was nice, since we were without a car for a week. He had told us that it was thermostat that was bad and the part was on back order. Then had told us when they got the part in that the job was taking longer than expected. So we got the car back after a week or so and guess what, check engine light back on after a few days. So we told Cloyd and decided to take it to our jeep dealership in our town. After being looked over at our local jeep dealership they had informed us there they do not believe the thermostat had ever been changed. They also informed us that our vehicle we thought had warranty in fact did not. That since our car came from Canada that all factory warranty was voided. We contacted Cloyd about this info we received from our jeep dealership and his response was “ yea I know that, that’s why I bought you your own warranty”. This was the first time we had heard about this “warranty he bought for us”. We did get the car back and everything seemed to be good after that. But in the meantime my husband called the jeep dealership Cloyd had been “taking my car to get fixed” and come to find out my car had never been there before. 🤯 So of course my husband reaches out to Cloyd to confront him and Cloyd told us he was going to call the jeep dealership and figure out why they told us that. And haven’t heard from him since, even after my husband had tried to contact him again. Mind you, this all happening with lots of phone calls and texts not answered by Cloyd, we even had to go so far as to calling from someone else’s phone so he didn’t know it was us calling so he would answer. Lesson learned. DO NOT GO HESS AUTO in Quincy IL 0/10
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April 2025 by Ashley Sherwood
Very friendly, knowledgeable and efficient!
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March 2025 by Conner Stone
Cloyd was a pleasure to work with. Made it very easy to decide which dealership and vehicle to go with. Highly recommend!
