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November 2023 by L W
Place is advertised as open till noon on a Saturday, but it's not. Penske gives 2 hour window of rental pickup which is not honored. It's only open at the time of your appointment and no later.
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February 2023 by garrett spear
ABSOLUTELY TERRIBLE COMPANY. I own a store in the quincy town center mall and need a 16 foot truck with a liftgate from pensky. i had a 100ft container coming from Texas to pack up my store with no liftgate yesterday. My plan was to load my shrink wrapped pallets onto the 16foot trailer with a liftgate I rented from pensky and back that up to the container using the liftgate as a bridge. I called and placed the order was told no problem, even called to confirm with the local office twice. I get there and they tell me they dont have a single truck with a liftgates in their district. Then the owner there had the audacity to tell me what"I" should have done different when ordering the truck. Not that he was going to work harder with corporate to make sure they are all in the know. He tried to absolve all responsibility and pinned it on everyone else and did nothing to rectify the situation. If pensky is the name on the name on the side of the building. YOUR PENSKY. You dont only get to use the name when it suits you. I ended up having to spend $500 on a forklift last minute, plus more in labor to find a guy to run it and had my people standing around why I was coming up with a solution. Pensky agrees that they screwed me. (local and corporate) But hey have done NOTHING to rectify the situation. I will continue to leave bad reviews here until the problem is dealt with. maybe this retailer will feel more of a personal sense of responsibility because I am not letting this go. If this review stands. Then they did nothing to fix the huge mistake they caused me. If they rectify ill remove it. DONT ORDER HERE! GO ANYWHERE ELSE! BEWARE!
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February 2023 by Hailey Bender
Me and my boyfriend rented the 16 foot with a liftgate. No truck the morning of. Cost us a huge amount of money and time to fix. Not even a sorry from the office. Instead he got aggressively defensive. What a poor excuse for a company. No communication between their reps. No effort at all to rectify problems they caused. I will NEVER rent penske again. BEWARE BEWARE BEWARE
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February 2023 by Side Hustles
They sell you trucks they don't even have. If you rent from penske you better have a back up plan. They'll screw you, blame you, and wont even say sorry.
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October 2022 by Erich Curtis
Very nice faculty! Large and easy to navigate. I was lucky enough to get an almost brand new truck and it was amazing. Cruise control. XM radio. The works! So much cheaper than uhaul. This made the move SO much more comfortable!!Thanks so much!
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September 2021 by Alissa Gardner
Overcharged brother has corona had to return for him while he was in hospital. He couldn't return it himself. Unfortunately he didn't get to use truck and due to sickness wasn't able to return until I find out he even had this truck.he was charged almost 900.00 bucks. Even after we tried calling and explaining the situation. Covid has a man down and Penske will finish him off with the price. Sad deal.
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August 2021 by Jason Mooneyham
Too expensive. Woman on phone seemed like she didn't want to deal with me and was very short with me. Reccomend uhaul
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July 2021 by Lisha Hall
Truck was great, was surprised when we saw our bill tho, was quoted over the phone for a different amount and when our payment came out it was for 100 more.
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June 2021 by Jeff Lebow
Very great experience! Desk personnel person was great, nice and helpful. Truck was filled up and clean!
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August 2020 by Paul Bockewitz
Great to work with - they really cared about my move.
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March 2020 by Cody Shannon
This was done today 3/25/2020 our park district just opened a new part of their walking trail and many walkers park in the parking lot after hours when business is closed and this is what people came back to after their walk, Penske decided it was acceptable to park one of their moving trucks right behind these vehicles so people couldn’t get out, if they didn’t want people to park on their lot they could put signs up or a chain across the entrance so no one can park. VERY UNPROFESSIONAL
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January 2019 by Leighton Jones
Lots of problems but very little help in resolving. Got a truck that leaked then charged for the fuel to bring it back. Would not recommend.
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August 2018 by Randy Pittman
Great price
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December 2017 by Isaiah Wigfall
The best place to get a rental truck. A place of integrity and poise. Very dependable!
