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January 2024 by Steve McPike
I want to get a Samsung tablet for my daughter for Christmas and we have used T-Mobile for quite a while. I pay my bill every month with my pre-paid debit card, no problems. However, I cant pay the sales tax on a new device in the store with the SAME card because that particular card is not accepted!! How ridiculous!! I'm pissed!!!!!They tell me the only way I can pay the sales tax on a new device is with cash but the device physically needs to be in the store. They tell me they will get one in the store for me as a last resort so I can pay the sales tax with cash. THEN, WITH UPS's HELP, THEY LOSE THE TABLET!! What a joke of a company!!!!
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November 2023 by Fatcat J handy
Friendly good service and great people that are very nice
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April 2023 by Jton Jton88
Current customer.... But not for long your bill will magically go up. And warranties don't mean a thing. Will be switching.
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April 2023 by Kay Bader
Thanks to Luke we now have fast Internet!!! We are Sr. Citizens and Luke took his time with us and was so helpful. Even when we got home, he never seem to mind taking time to answer my questions, when I called. I highly recommend T-Mobile and the excellent service they provide.
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December 2022 by Scott K.
I went in to see Jared to cancel my home internet service in November. He didn't even know how to do it and had to get help. Once both employees had worked on their computer for 30 minutes, they assured me I would pay my last bill and be done. Instead, I was charged again the next month because they failed to actually cancel my account. I called the customer service number and that pertain assured me I would not be charged ever again. Just got billed by autopay again today. 0/10 would not recommend this store to anyone. They're clueless.
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October 2022 by Lynn Atchley-Gibson
First they entered phones wrong, then our new phone were supposed to be Free but they weren’t. This has been nothing but a nightmare!! I have had to call at least 10 times! Store Manager and his district manager said this would be fixed in a day or over a week ago! Still getting bad messages from t-mobile! This has COST ALOT OF TIME AND MONEY! NOT WORTH IT!
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September 2022 by Home S
No answer when callThis has been a multi day, several occasion thing over a few weeks now, still never an answer, they answer when another t-mobile store calls them on my behalf, imagine thatJust checking inventory so I don’t have to go in for nothing
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September 2022 by Shom H
No answer when callThis has been a multi day, several occasion thing over a few weeks now, still never an answer, they answer when another t-mobile store calls them on my behalf, imagine thatJust checking inventory so I don’t have to go in for nothing
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July 2022 by Susan Hiatt
They were great helping. It was 83 degrees in the store which was very unpleasant.
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February 2022 by rod threet
Super busy. Need more employees. Staff they had were extremely nice.
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February 2022 by RW Car
This is day three and no one is answering the phone at the store in Quincy. Did they suddenly go out of business??
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February 2022 by Dwayne Zanger
I have tried to call this store looking for equipment that isn’t available online and no one has answered. I have been trying to call for 7 days straight.
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January 2022 by Debra Buffington
They are so awesome there. Luke, Makenzie, & another lady all helped at one point. Friendly, and helpful.
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September 2021 by Kristie Leaphart
Need to update your hours on google. They close at 5pm on Sunday and 7pm the other nights
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May 2021 by Karen Schulte
Alexis was amazing to deal with! Extremely friendly, helpful, and professional. We had a situation with our bill and she took her time to make sure it was resolved for us. She is an amazing asset to their company!
