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April 2025 by King Joseph R Biden Jr III
US cellular network is the biggest joke. It used to work before covid, then 5g came around. When my phone shows 5g, that means there is NO INTERNET CONNECTION. Who asked for 5g? Not the customers!
5g is a harmful frequency to human beings. This 5g nonsense is a slap in the face to human beings everywhere. Stop the bullshit!
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March 2025 by T Butler
Purchased new phone. Setup went quicker than ever. She assured me my apps and passwords transferred over. Scanned it over. Got home... not a single password transferred over. Having to reset everything. Grrrr
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March 2025 by Amy Carter
Cassi H was most helpful! She knows her stuff and is great at customer service. That chic needs a raise or promotion or both!!! Thanks cassi for making my switch so seamless!!
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April 2024 by LLO
Do NOT recommend US Cellular. Over 10 years ago I switched to another provider and paid my bill in FULL. US Cellular miscalculated the date of transfer and 10 YEARS later it shows up on my credit score in COLLECTIONS. I just paid over $100 I absolutely did not owe, to get it off my credit score. Truly, this final incident reflects my entire experience with US Cellular, even though I was a loyal customer for 15 years. Take your business elsewhere.
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June 2023 by belinda peters
Don't bother going there. I have a new Samsung watch and my watch won't hold a charge until evening and has done it for the last 3 days. Something obviously is wrong . They wouldn't even look at it.
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February 2023 by Kim Sandegren
Switch to Verizon!! It works in Quincy now.Service is beyond awful even in Quincy. Service in the middle of anywhere is a lie.The customer service here is okay nothing special.Their 1-800 number is full of people who have screamed and cursed at people in the past.
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August 2022 by Shelle Hinkle
Staff Horrible Horrible service! Never again will we go there for our US Cellular needs!! So sad!!
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June 2022 by Stephanie Holder
I would give zero stars but that's not an option. They wouldn't honor a deal that has been broadcasting on TV for 2 months, even on the day I went to the store, and still is broadcasting. The deal includes any phone for free with a 36 month contract. I explained this to the worker and they had no idea what I was referring to, even after they looked up the deals on their computer. If US Cellular cannot honor their deals, there's no point in continuing with their service, which is why for the first time in 17 years, I will be switching providers and never returning to US Cellular.
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April 2022 by Pupumpkin
I went to get a new phone and felt like the whole experience was nothing but a scam. Every question I asked was either answered with a half-truth or a complete lie.
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January 2022 by Terry Shaffer
I didn't know what else to do besides take the phone to you guys so you guys could diagnose it, sorry for snapping. Have a great day.
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January 2022 by Debra Lebherz
Staff was very helpful
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November 2021 by 6th Street P.
I wish I could give this place 0 stars. Hands down worst customer service. When dealing with retail sales associate, she chose to blow me off over the phone than help me with the problem I had. Will be canceling service.
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October 2021 by Donna Woods
Freddie was very helpful
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September 2021 by Mary Foster
Very nice and helpful
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June 2021 by Ruby Akerson
Been battling Apple for 4 weeks on an iPhone repair. Beyond frustrated. Walk into USC and Sam and Chloe had my problem solved and in and out in 30 minutes. Best experience at a USC store. I bet I’d spent 6 hours on the phone with Apple.
