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October 2023 by Tabitha Sullivan
Customer service was not a pleasant experience. However, the person did apologize and did what she could to right the wrong.
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October 2023 by Curtis Fields
The staff at this so called shop is rediculously un professional and needs adult supervision!!!!!!!
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July 2023 by Tim Wigfall
Extremely poor customer service! Spoke with a manager about an item that apparently priced incorrectly and when we discussed pricing He was dishonest about store policy .
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June 2023 by Dr. Mohammad Shamsuddoha
Their employees are so slow to move. We love Walmart for their quality and price. Please advise them to maintain time.
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June 2023 by Courtney F.
If anyone is wanting to get new tires here please don't. I got 2 new front tires and an oil change. Once I left, I got to the Texas Roadhouse and it sounded like a tire blew. I started going again and the car was shaking. I take it to Walmart in Springfield and they showed me everything Quincy did wrong: The tire wasn't even seated, the tire was super out of balance and they added at least 15 wheel weights to it as well. If I didn't take it to Springfield, I truly think something bad could have happened. Messy and fast job. Sad
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February 2023 by April Dunnington
Found out there is a few people making this department look bad- unfair to the others. Purposely doing things to your car- like leaking air out of all 4 tires if they don't like you. It's a shame.
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December 2022 by Anders Ericson
Avoid this place at all costs. Employees at the front desk are completely incompetent.Upon arrival, all the employees were sitting around complaining about their angry customers, instead of helping customers in line. After i finally booked my order for tires, i sat down and waited for the estimated 1 hr wait. I waited an hour for tires only to be told, 'we accidentally canceled your work order'. They then told me it would be an additional 3 hours due to their mistake, while trying to blame me for the mistake.When I said I will take my business elsewhere, the guy yelled at me and said, "don't come back!". I was calm and non-confrontational over their mistake, and would rather go down the street to a place that could change my tire in 15 mins. Avoid at all costs!Service: Tires
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October 2022 by Charla “Charlie B” Smith
I ordered 4 tires on Walmarts app to be delivered here and scheduled to have them installed and I will not EVER again use this service center. All the employees I interacted with were rude, and had no clue about anything. They made me wait because they couldn't locate paid for tires with my confirmation numbers, that was 30 mins just waiting, then the same employee tried to act like I missed my appointment because it took them 30 mins to find my tires..... If you try to ask for a refund on said tires they lose their minds. So I'll just avoid this service center and the headache from now on.
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September 2022 by pam johnson
Came for an oil change only to find out that they broke my car's oil plug. Had to wait three hours for them to go two blocks to pick up a new oil plug. It will be longer because they still haven't got the right plug for it. I looked outside and they were laughing pointing at my car. Zero accountabilities at this business.
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July 2022 by Kelly Arnold
We were the only car at 9am, nobody ahead of us, and the mechanics took a 40 min break before starting anything on the car. They also have zero tires in stock and the shipping estimates are not accurate.
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May 2022 by Aaron Teamer
Been sitting here for over an hour at 3pm in the afternoon. Guy next to me has been here since noon. And the kicker is the service team is at lunch. Whatever happened to quality service for a 20min oil change? This is a nightmare.
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May 2022 by adam clayton
Ridiculous called ahead of time made sure was available for oil change assured me they were doing til 7 arrived before 4 said they wouldn't be able get in because was stopping at 5 mentioned drove over an hour and manager was very rude and said well we can close whenever want to . Do not recommend walmart at all for anything.
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March 2022 by Rhonda Shepherd
Jad tires put on our Yukon. Done a great job and happy with the service
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March 2022 by Mitch Ridout
Friendly staff who knew what they were doing and did it quickly. Had a headlight put in. Positive experience. You may not expected it from a box/chain store, but they impressed. ??
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January 2022 by Christelle Stewart
Service was great; Jewl was polite and called me as soon as the care was done; had great shopping experience!!