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May 2022 by Greg Cain
Man…I remember when Hy-Vee used to be about the customer experience. When I worked there, we were always told to interact with the customer at the register, thank the customer, walk them to the item and not just point and tell them where it was, etc. Now, the kids they have working in every department and ESPECIALLY at the registers don’t care at all about the customer. The amount of conversations I hear regarding whats going on later that night, whose girlfriend said what, or how they can’t stand the job, are too many to count. I doubt they get too high of scores on the “Secret Shopper” evaluations that are always done (or at least were done when I was working there). To end this, I will say that the only time I will ever be in this store again is when someone gets me a gift card. Even then, I may look at just selling it or giving it away. Such a shame a once fantastic store has gone downhill that much. To those there that do care about the customer, I apologize to you. Continue to do your job how it’s supposed to be done. Try to be a leader. But, the majority that I have seen make it extremely difficult to want to go to that store. It’s disappointing when I know many people that still work there.
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January 2022 by Susie Nelson
very nice people that hyvee has hired, enjoyable atmosphere, when I have a question and sometimes I have troubles understanding they take time to explain the answer to me where I get it, no longer confused. thank for reading my opinion.
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October 2021 by Barb Foster
Great choices of meat! Love the food court,and always fresh produce.
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August 2018 by Alessandra Stephenson
Inside HyVee the forms are on the counter by Customer Service.
