Credit Union 1 has been serving members for over 65 years, helping them reach their financial goals through personalized service and innovative solutions. As a member-owned, not-for-profit financial cooperative, it currently serves 120,000 members across the country. Members enjoy access to 30,000 surcharge-free ATMs and 5,000 shared-branch locations. Many members highlight the friendly and helpful staff, with specific praise for representatives who are attentive, knowledgeable, and responsive. The staff at various branches, including the Rantoul branch, are known for providing great service and assisting with account setup quickly. Members appreciate the kindness and professionalism of staff over the phone as well, with some noting that staff members go out of their way to answer questions and connect them with other parts of the organization for additional help. While some find the website information about high-yield savings accounts confusing, staff members like Miranda, Nelma, Kristin Wyatt, and Candice are praised for their friendliness, clarity, and willingness to assist. Overall, Credit Union 1 is valued for its commitment to exceeding member expectations and helping members maximize their economic potential.
